Director of Residential Services

Massachusetts Department of Developmental Services; Danvers (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Massachusetts Department of Developmental Services seeks a Residential Services Director to oversee ten homes in the Northeast region, providing 24-hour residential supports for 43 individuals. You will lead staff, manage budgets, ensure safety, and maintain compliance with regulations.

The role requires on-call responsibilities 24/7, liaison with families and state offices, and a focus on Human Rights adherence and program integrity.

Qualifications

• Minimum five (5) years of full-time or equivalent part-time management experience in business/public administration or clinical management, with supervisory responsibility.
• Experience overseeing multiple facilities and budget oversight.
• Experience ensuring compliance with state regulations and human rights requirements.

Responsibilities

• Provides direct oversight to 10 homes within the Northeast Residential Services, coordinating staff and resources.
• Leads crisis and emergency management to ensure resident health and safety.
• Manages budgets, overtime, staffing, and facility upkeep for 10 homes and 12 0 staff.
• Oversees hiring decisions, labor relations, and overtime mitigation strategies.
• Maximizes funding through federal reimbursement and SNAP program oversight.
• Ensures staff training on Human Rights and compliance with DPPC/Investigations rules.
• Maintains ISP adherence and reports via HCSIS and SSTA; serves as hiring manager in Mass Careers.
• Acts as liaison to families/guardians and to Area/Regional Offices.

Skills

Staff leadership

Budget management

Crisis management

Regulatory compliance

Human rights adherence

Hiring & labor relations

Communication with families

ISP reporting

Education

Bachelor's degree in related field

Public administration/clinical management experience

Job description

The Department of Developmental Services (DDS) is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members. DDS is seeking motivated and experienced candidates for the role of Residential Services Director.

The Residential Services Director works within Northeast Residential Services (NRS). NRS is the largest State Operated provider in the Commonwealth and is comprised of 70 homes that are located throughout the Northeast Region of DDS. This Residential Services Director position is responsible for the overall management for 10 of the homes within NRS that provide 24 hour a day residential supports to 43 individuals.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

This position has many critical functions that are imperative to ensuring the well-being of the residents we serve that include but are not limited to the following:

• Provides direct oversight to 10 homes; has on-call responsibilities 24/7.
• Responsible for crisis and emergency management in an effort to maintain the health and safety of our residents at all times.
• Provide direct and indirect supervision to approximately 120 DDS employees: ensuring fiscal responsibility by monitoring all assigned budgets (household, overtime, staffing and furniture/equipment). The incumbent will ensure that the homes are clean safe and well maintained at all times, insuring compliance with all applicable regulations.
• Responsible for making hiring recommendations as well as labor relations reviews, tracking utilization of overtime, identifying trends and problem solve for overtime mitigation.
• Maximize monthly revenues through oversight of Federal Reimbursement for Services as well as the SNAP Program (Supplemental Nutritional Assistance Program).
• Ensure all staff is educated in Human Rights and that all Human Rights are being respected.
• Monitor compliance with all DPPC and Department Investigations to ensure that the rights, dignity, and safety of the residents are protected at all times.
• Maintain compliance with the Individualized Service Plans, ensuring all staff maintain required training.
• Serves as a liaison to families/guardians as well as the Area and Regional Offices.
• Responsible for timely incident reporting and tracking as well as ISP submission through HCSIS (Home and Community Service Information System). Also responsible for reporting and approving time through SSTA (Self Service Time and Attendance). Also serves as a hiring manager within Mass Careers.

Please Note:

Position is based in Danvers, the homes assigned to this position are located in North Reading, Reading, Peabody, Middleton and Danvers.

Schedule: Monday-Friday 8:30am - 5:00pm

Days Off: Saturday/Sunday

Flexibility required to meet the needs of the program, as there may be off hour and/or weekend meetings that need to be covered. There is 24/7 on call responsibility with this position.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (”Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive in this role.