Training & Tech Support Leader: Scale Learning & Safety

LayerZero Power Systems, Inc.; Aurora (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Dental Insurance (0 cost)

Vision Insurance (0 cost)

Disability Insurance (0 cost)

Life Insurance (0 cost)

Medical Plan Options (no cost option)

Employee Assistance Program

Health Savings Account Contributions

Retirement Plan with company matching

Paid Parental Leave

Job summary

LayerZero Power Systems, Inc. in Aurora, OH seeks a Training and Tech Support Leader to design, implement, and manage training programs that support services, manufacturing excellence, safety compliance, and employee development.

The role ensures effective onboarding, scales the tech support model, and partners with HR and Operations to align training with business goals while enriching the customer and internal support experience.

Qualifications

• Bachelor’s degree in education, Organizational Development, or related field.
• Minimum 5 years of experience in manufacturing training or technical workforce development.
• Experience with instructional design, adult learning principles, and training systems.
• Strong facilitation and coaching skills; bilingual (English/Spanish) preferred.
• Familiarity with OSHA, ISO 9001, and electrical safety standards.

Responsibilities

• Develop onboarding programs covering safety, quality, systems/tools/programs, and job-specific training.
• Create upskilling training program for leaders and managers.
• Develop and deploy customer facing employee training focused on customer satisfaction and sales.
• Parter with safety leaders to make safety a focus point for all field training.
• Create hands‑on training modules for roles such as electrical assembly, testing, and general field safety
• Partner with supervisors and leads to assess skill gaps and build targeted development plans.
• Implement Train‑the‑Trainer programs to scale knowledge across shifts and departments.
• Enhance the current tech support model to be scalable with business needs
• Create an easy to manage on call and after-hours support model
• Maintain training records and track effectiveness using metrics such as time-to-productivity and retention.
• Collaborate with HR and Operations to align training with business goals and compliance standards.
• Support partnerships with community colleges and vocational schools to build talent pipelines.

Skills

Facilitation

Coaching

Bilingual (English/Spanish)

Instructional design

Adult learning principles

Training systems

Education

Bachelor’s degree in Education / Organizational Development

Job description

LayerZero Power Systems, Inc. in Aurora, OH seeks a Training and Tech Support Leader to design, implement, and manage training programs that support services, manufacturing excellence, safety compliance, and employee development.

The role ensures effective onboarding, scales the tech support model, and partners with HR and Operations to align training with business goals while enriching the customer and internal support experience.