Hybrid Training & Tech Support Specialist

LayerZero Power Systems, Inc.; Aurora (OH); Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

Dental Insurance (Zero cost)?

Vision Insurance (Zero cost)?

Disability Insurance (Zero cost)?

Life Insurance (Zero cost)?

Medical Plan Choices (Zero cost option

Employee Health Savings Account

Retirement Plan with employer matching

Paid Parental Leave

Job summary

LayerZero Power Systems LLC in Aurora, OH is seeking a Trainer and Tech Support Specialist to bridge complex technology and end users. This hybrid role combines training design, onboarding, and frontline support for Windows, macOS, and business apps.

You will create how-to guides, run workshops, and help desk triage while maintaining documentation and updating systems. Bachelor's in CS/IT preferred, or equivalent experience, with experience in field service or training.

Qualifications

• Ability to translate complex technical jargon into simple, actionable instructions for non-technical users.
• Skill in designing engaging curriculum and measuring training effectiveness.

Responsibilities

• Design and deliver training programs (workshops, webinars, or 1-on-1 sessions) for new hires or existing staff on new software, hardware, and cybersecurity best practices.
• Act as the first point of contact for resolving issues related to operating systems, network connectivity, and specialized business applications.
• Create and maintain internal "how-to" guides, FAQs, and video tutorials to empower user self-service.
• Perform routine updates, installations, and hardware upgrades to prevent system downtime.
• Assess employee skill gaps and software compatibility to recommend system improvements or targeted training interventions.

Skills

Technical communication

Training delivery

Needs analysis

Education

Bachelor's degree in CS/IT

Tools

Jira

ServiceNow

Active Directory

Microsoft 365

Windows

macOS

Job description

LayerZero Power Systems LLC in Aurora, OH is seeking a Trainer and Tech Support Specialist to bridge complex technology and end users. This hybrid role combines training design, onboarding, and frontline support for Windows, macOS, and business apps.

You will create how-to guides, run workshops, and help desk triage while maintaining documentation and updating systems. Bachelor's in CS/IT preferred, or equivalent experience, with experience in field service or training.