Training System Specialist

Kelly; Indianapolis (IN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement savings plan

Paid holidays (up to 8)

Transit spending account

Paid sick leave

Short-term disability

Job summary

Kelly is seeking a Training System Specialist in Indianapolis, IN. This is a system administration role focused on Training & Enablement platforms, providing governance, configuration, and user support across LMS and related tools.

You will collaborate with Training Managers, trainers, field staff and customers to ensure compliant operations, data accuracy, and continuous improvement. Proficiency with ServiceNow, Cornerstone or SuccessFactors, and Google Suite is preferred.

Qualifications

• Bachelor’s degree or Associate’s degree with at least 3 years of relevant work experience (or equivalent work experience).
• Strong understanding of business processes related to training and learning systems.
• Excellent communication, customer service, and stakeholder management skills.
• Exceptional analytical, problem-solving, and consulting abilities.
• Ability to prioritize and manage multiple tasks in a dynamic, fast-paced environment.
• Adept at identifying process improvement opportunities and supporting their implementation.

Responsibilities

• Serve as the main point of contact for Training System administration and requests, ensuring high-quality support for users.
• Process user/customer requests, manage training assignments, and handle enrollments in LMS/LXP systems.
• Maintain accuracy of CRM, LMS, and LXP system data; send personalized communications to stakeholders as needed.
• Provide ongoing learner support, including troubleshooting issues, monitoring progress, and reporting results to Roche teams.
• Engage with trainers, developers, managers, and field staff to facilitate support for various learning programs.
• Analyze and improve processes to advance Training & Development goals, advocating for and implementing best practices.
• Participate in special projects and collaborate on operational support, issue resolution, and escalation.
• Sustain and enhance quality systems and processes to achieve objectives and ensure compliance.

Skills

Strong communication

Analytical thinking

Problem solving

Stakeholder management

Process improvement

Multi-tasking

Education

Bachelor’s degree or Associate’s degree with 3+ years of relevant work experience

Equivalent work experience

Tools

ServiceNow

Cornerstone

SuccessFactors

Google Suite

LMS/LXP platforms

Job description

Job Title: Training System Specialist

Location: Indianapolis, IN

Work Schedule: 1st Shift (Monday-Friday, 8:00am-5:00pm EST)

Hybrid Model: 3 days on-site / 2 days remote (after training period)

Note: This is a system administration role, not a content creation position.

Position Overview

The Training System Specialist acts as the primary resource for administrative support related to Training & Enablement systems. You will collaborate across various teams—including Training & Development Managers, Trainers, field personnel, and customers—to ensure efficient system operations, compliance, and user satisfaction. This role is integral for driving effective processes and continuous improvement in our learning technology environment.

You will consult on all process, operational, and system-related training requests. Partnering with key stakeholders, you’ll provide insights, resolve issues, and elevate when necessary. The ideal candidate excels in system administration and thrives in a collaborative environment, championing best practices that align with the organization’s training and development strategy.

This position requires a highly skilled professional comfortable with complex problem solving, analysis, and process improvement initiatives. You will contribute to special projects as needed and showcase your expertise in platforms like ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platforms, and Google Suite.

Key Responsibilities

• Serve as the main point of contact for Training System administration and requests, ensuring high-quality support for users.
• Process user/customer requests, manage training assignments, and handle enrollments in LMS/LXP systems.
• Maintain accuracy of CRM, LMS, and LXP system data; send personalized communications to stakeholders as needed.
• Provide ongoing learner support, including troubleshooting issues, monitoring progress, and reporting results to Roche teams.
• Engage with trainers, developers, managers, and field staff to facilitate support for various learning programs.
• Analyze and improve processes to advance Training & Development goals, advocating for and implementing best practices.
• Participate in special projects and collaborate on operational support, issue resolution, and escalation.
• Sustain and enhance quality systems and processes to achieve objectives and ensure compliance.

Required Skills & Qualifications

• Bachelor’s degree or Associate’s degree with at least 3 years of relevant work experience (or equivalent work experience).
• Strong understanding of business processes related to training and learning systems.
• Excellent communication, customer service, and stakeholder management skills.
• Exceptional analytical, problem-solving, and consulting abilities.
• Ability to prioritize and manage multiple tasks in a dynamic, fast-paced environment.
• Adept at identifying process improvement opportunities and supporting their implementation.

Preferred Qualifications

• Bachelor’s degree or equivalent professional experience.
• Proficiency with SuccessFactors, Cornerstone, or similar Learning Management Systems.
• Experience using Microsoft Office and/or Google Suite.
• Previous experience supporting or administering LMS platforms.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.