Training Support Specialist

StoryPoint Group; Charlotte (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Training Support Specialist to enhance operational efficiency through effective training and development. This role involves creating interactive lesson plans, mentoring new leaders, and ensuring that training materials are up-to-date and relevant. The ideal candidate will possess exceptional organizational and communication skills, thrive in a fast-paced environment, and have a passion for teaching. Join a dedicated team that values collaboration and innovation, and make a significant impact on the training and development of future leaders in the healthcare sector. This is an exciting opportunity to contribute to the success of a growing organization.

Qualifications

• Minimum high school diploma; Bachelor's degree preferred.
• Proficiency in Microsoft Teams and collaborative communication tools.
• Experience in healthcare or geriatrics preferred.

Responsibilities

• Manage education of new directors and provide one-on-one training.
• Develop and present interactive lesson plans aligned with business needs.
• Collaborate with teams to assess training needs and deliver support.

Skills

Organizational Skills

Problem-Solving

Time Management

Communication Skills

Teaching Ability

Technology Proficiency

Adaptability

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Teams

Microsoft Office

EHRs

Job description

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90% Travel Required (Eastern/Southern Coast - North Carolina, South Carolina, Georgia, Virginia, Florida, etc.)

Position Summary:
The Training Support Specialist for CorsoCare Personal Care plays a vital role in supporting operational efficiency by managing various aspects of daily business activities. The Training Support Specialist oversees the development and presentation of interactive lesson plans, reinforces existing processes, manages training regions, learning plans for new leaders, and communication channels to ensure smooth operations. The role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The specialist will also be responsible for managing special projects and supporting leaders with their operational needs. This role reports to the Director of Training and Education.

Required Experience for CorsoCare Personal Care Training Support Specialist:

1. Minimum high school diploma; Bachelor’s degree preferred
2. Previous Healthcare, Geriatrics or experience working with the elderly population preferred
3. Ability to understand and integrate learning concepts and technology for differing learning styles to ensure effective learning experiences
4. Passion for teaching and demonstrated ability to execute training programs and mentor staff
5. Knowledge with updating training materials and maintaining a library of training materials
6. Proficiency in Microsoft Teams and collaborative communication tools
7. Excellent organizational, problem-solving, and time-management skills
8. Ability to handle confidential information with discretion
9. Strong written and verbal communication skills
10. Ability to manage multiple priorities and meet deadlines

Accountability for CorsoCare Personal Care Training Support Specialist:

1. Manages the education of new directors shoulder-to-shoulder during the second week of new leader training and arranges one-on-one remedial training to address individual skill and knowledge gaps, both virtually and in person
2. Participates in the development and presentation of interactive lesson plans, which include objectives, course content, methods of instruction, and evaluation strategies, ensuring that these methods remain up-to-date, relevant, and aligned with business needs and best practices. Collaborates on pieces of training and provides input into PowerPoints and facilitator guides
3. Delivers targeted training for new directors, including shoulder-to-shoulder coaching during week two of onboarding and individualized remedial training based on identified skill or knowledge gaps
4. Designs and facilitates engaging lesson plans aligned with business needs, incorporating updated content, instructional methods, and evaluation strategies
5. Collaborates on training development, contributing to PowerPoints, facilitator guides, and other instructional materials
6. Maintains and updates training content to reflect policy and process changes, organizing materials in a train-the-trainer format
7. Partners with Regional and Operations Specialists to assess training needs and deliver support across assigned regions, both virtually and in person
8. Oversees Learning Plans for new leaders, addressing knowledge gaps through peer mentorship and one-on-one coaching
9. Supports operational excellence through participation in reviews, meetings, and events, while remaining current on systems and processes including EHRs and electronic care documentation
10. Acts as a subject matter expert and resource for leadership training and development

Additional Responsibilities:

1. Communicate expectations, updates, and team roles to support business success
2. Align messaging with the organization’s culture, mission, and vision
3. Communicate professionally via phone, text, and email
4. Support the overall operations of CorsoCare Personal Care through collaboration with various departments and teams
5. Maintain high ethical standards, comply with regulations, and ensure confidentiality of internal operations and employee records

Skills for Success:

1. Applying knowledge of our business and competition to advance organization
2. Managing complex situations
3. Consistently achieves results, even under tough circumstances
4. Planning, scheduling and prioritizing to meet business needs
5. Managing conflict resourcefully while minimizing drama
6. Sharing our vision and strategy to motivate others to action
7. Relating openly and comfortably with diverse groups of people
8. Understanding our organizational structure and navigates through policies, regulations, functional, community and home office team relationships
9. Communicating clearly and frequently
10. Being open to try new things and learns from successes and failures
11. Making good and timely decisions that keep the organization moving forward
12. Holding self and others accountable to finishing tasks and duties
13. Taking on new challenges with a sense of urgency
14. Being flexible and approachable
15. Rebounding quickly from setbacks
16. Gaining confidence and trust of others
17. Technology proficiency (Microsoft Office, EHRs, AI tools)

Metrics that Matter:

1. Retention of Personal Care Director: 95% or more per quarter
2. New Hire Survey Results: 85% positive or better for PCD

General Working Conditions:
This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Travel to different locations will be required.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.