Training Support Specialist

Common Sail Investment Group; Charlotte (NC); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Training Support Specialist to enhance operational efficiency and support new leaders in a dynamic environment. This role involves developing engaging lesson plans, managing training regions, and ensuring effective learning experiences for staff. The ideal candidate will possess excellent organizational skills, a passion for teaching, and the ability to adapt training methods for diverse learning styles. With a focus on collaboration and communication, this position offers the opportunity to make a significant impact on the training and development of leaders in the healthcare sector, all while enjoying a flexible work environment that includes travel across multiple states.

Qualifications

• Minimum high school diploma; Bachelor’s degree preferred.
• Experience in healthcare or geriatrics preferred.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Oversees development and presentation of interactive lesson plans.
• Manages training regions and supports operational needs.
• Delivers targeted training for new directors and mentors staff.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Time Management

Teaching Ability

Knowledge of Learning Concepts

Conflict Management

Technology Proficiency

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Teams

Microsoft Office

EHRs

Job description

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90% Travel Required (Eastern/Southern Coast - North Carolina, South Carolina, Georgia, Virginia, Florida, etc.)

Position Summary:
The Training Support Specialist for CorsoCare Personal Care plays a vital role in supporting operational efficiency by managing various aspects of daily business activities. The Training Support Specialist oversees the development and presentation of interactive lesson plans, reinforces existing processes, manages training regions, learning plans for new leaders, and communication channels to ensure smooth operations. The role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The specialist will also be responsible for managing special projects and supporting leaders with their operational needs. This role reports to the Director of Training and Education.

Required Experience for CorsoCare Personal Care Training Support Specialist:

Minimum high school diploma; Bachelor’s degree preferred

Previous Healthcare, Geriatrics or experience working with the elderly population preferred

Ability to understand and integrate learning concepts and technology for differing learning styles to ensure effective learning experiences

Passion for teaching and demonstrated ability to execute training programs and mentor staff

Knowledge with updating training materials and maintaining a library of training materials

Proficiency in Microsoft Teams and collaborative communication tools

Excellent organizational, problem-solving, and time-management skills

Ability to handle confidential information with discretion

Strong written and verbal communication skills

Ability to manage multiple priorities and meet deadlines

Accountability for CorsoCare Personal Care Training Support Specialist:

Manages the education of new directors shoulder-to-shoulder during the second week of new leader training and arranges one-on-one remedial training to address individual skill and knowledge gaps, both virtually and in person

Participates in the development and presentation of interactive lesson plans, which include objectives, course content, methods of instruction, and evaluation strategies, ensuring that these methods remain up-to-date, relevant, and aligned with business needs and best practices. Collaborates on pieces of training and provides input into PowerPoints and facilitator guides

Delivers targeted training for new directors, including shoulder-to-shoulder coaching during week two of onboarding and individualized remedial training based on identified skill or knowledge gaps

Designs and facilitates engaging lesson plans aligned with business needs, incorporating updated content, instructional methods, and evaluation strategies

Collaborates on training development, contributing to PowerPoints, facilitator guides, and other instructional materials

Maintains and updates training content to reflect policy and process changes, organizing materials in a train-the-trainer format

Partners with Regional and Operations Specialists to assess training needs and deliver support across assigned regions, both virtually and in person

Oversees Learning Plans for new leaders, addressing knowledge gaps through peer mentorship and one-on-one coaching

Supports operational excellence through participation in reviews, meetings, and events, while remaining current on systems and processes including EHRs and electronic care documentation

Acts as a subject matter expert and resource for leadership training and development

Additional Responsibilities:

Communicate expectations, updates, and team roles to support business success

Align messaging with the organization’s culture, mission, and vision

Communicate professionally via phone, text, and email

Support the overall operations of CorsoCare Personal Care through collaboration with various departments and teams

Maintain high ethical standards, comply with regulations, and ensure confidentiality of internal operations and employee records

Skills for Success:

Applying knowledge of our business and competition to advance organization

Managing complex situations

Consistently achieves results, even under tough circumstances

Planning, scheduling and prioritizing to meet business needs

Managing conflict resourcefully while minimizing drama

Sharing our vision and strategy to motivate others to action

Relating openly and comfortably with diverse groups of people

Understanding our organizational structure and navigates through policies, regulations, functional, community and home office team relationships

Communicating clearly and frequently

Being open to try new things and learns from successes and failures

Making good and timely decisions that keep the organization moving forward

Holding self and others accountable to finishing tasks and duties

Taking on new challenges with a sense of urgency

Being flexible and approachable

Rebounding quickly from setbacks

Gaining confidence and trust of others

Technology proficiency (Microsoft Office, EHRs, AI tools)

Metrics that Matter:

Retention of Personal Care Director: 95% or more per quarter

New Hire Survey Results: 85% positive or better for PCD

General Working Conditions:
This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Travel to different locations will be required.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.