Training Supervisor

City of New York; New York (NY); On-site; USD 100,000 - 121,000; Full time

Job summary

The City of New York’s Administration for Children’s Services (ACS) seeks a Training Supervisor for the James Satterwhite Academy to lead onboarding and ongoing staff development for Child Protective Specialists. You will coordinate with DCP leadership, provider agencies, and the CPS training team to ensure high-quality education and practice across programs.

You will oversee curriculum development, safety interventions, and trainer performance, while managing virtual courses and cross‑agency

Qualifications

• Bachelor's degree in a related field and 18 months of child protective casework experience.
• 30 semester credits toward a Master of Social Work or related graduate degree.

Responsibilities

• Liaise with DCP leadership, Children’s Center leadership, and provider agencies to coordinate onboarding and training for staff.
• Participate in curriculum development and revision for training programs.
• Implement safety interventions and ensure proper investigative practices are followed.
• Facilitate trainer development sessions and support CPS trainers.
• Manage lead virtual course offerings and coordinate staff development activities.
• Evaluate the performance of JSA Child Welfare trainers and ensure program quality.

Skills

Child welfare experience

Education

Bachelor's degree

MSW credits toward degree

Job description

• Job Category: Policy, Research & Analysis
• Salary Band: $100,000 to $125,000
• Compensation: USD 100,050 - USD 121,290

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $100,050.00

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF CHILD PROTECTIVE SPECIALIST SUPERVISOR.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Division of Policy, Planning and Measurement (PPM) collaborates with every ACS division to guide systems analysis and strategic systems improvement; assure quality of practice at ACS and its provider agencies; professionalize the frontline workforce; bring knowledge into practice; provide research and analytic support; and plan and develop new programs and policies.

The James Satterwhite Academy (JSA) onboards hundreds of Child Protective Service Workers (CPS) each fiscal year. CPS are required to be well trained as investigators of child safety. The Training Supervisor provides expert guidance and support and supervises child welfare trainers, covers for juvenile justice training unit, leads special projects and work in close collaboration with our partners at the Office of Training and Workforce Development. This vacancy directly supports the hiring/training of front-line staff and services for children’s and families via DCP, DYFJ and Providers.

Reporting to the Senior Director of Child Welfare Training, the scope of work is highlighted below which this person will be responsible for:

• JSA Training Department liaisons with high level DCP leadership, the Children’s Center leadership, and our Provider Agencies, FCLS and ACS Office of Human Resources to coordinate onboarding and training for newly hired and in-service staff.
• Other ACS programs and agencies contracted by ACS with issues related to the courses and attendance at training sessions offered by Satterwhite Academy (JSA). We strive to facilitate and promote consistent attendance to all its regularly offered training opportunities at ACS.
• Participate in curriculum development and revision.
• Implement and ensures the safety of children and families by promoting and facilitating safety interventions, protocols and ensuring proper investigative practice, laws, policies, and procedures are followed in instances of child protective child neglect and abuse cases.
• Facilitate trainer development sessions and works closely with CPS Trainers and participants experiencing difficulties in understanding case management and promotes understanding and tools to establish priorities and work schedules.
• Manage lead virtual course offerings.
• Coordinate staff development activities as it relates to new/revised policies/procedures.
• Evaluate the Job performance of 7-8 JSA Child Welfare trainers.
• Knowledge and expertise of the JSA Child Protective Specialists Core Learning Program and JSA Child Welfare Core Phase I and Core Phase II programs.

ADDITIONAL INFO

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [e-mail] or 212-676-6955.

CHILD PROTECTIVE SPECIALIST SU - 52367

Qualifications

A baccalaureate degree from an accredited college and 30 semester credits toward a Master of Social Work degree or toward a graduate degree in a related field; plus, eighteen months of child protective casework experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.