Training Specialist Revenue Cycle/Medical Billing/Full Time/Remote

Henry Ford Health System; Troy (MI); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading health system seeks a Training Specialist to develop and implement training programs for new and existing employees. The role involves collaborating with leadership to assess training needs, creating instructional materials, and evaluating training effectiveness. Ideal candidates will have a strong background in training, excellent communication skills, and experience in a customer service environment.

Qualifications

• Five years of experience in the training field.
• One year of curriculum development experience.
• Two years in a customer service environment with leadership responsibilities.

Responsibilities

• Develops a training curriculum for new and existing employees.
• Evaluates the impact of delivered training programs.
• Facilitates training sessions for Customer Service/CBO Insurance Recovery staff.

Skills

Documentation skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Problem solving

Decision making

Education

High School Diploma

Bachelor's Degree in Education, Business Administration, or related field

Job description

Works collaboratively with leadership to identify training needs. Develops a training curriculum for all new and existing employees. Utilizes Customer Service/Insurance Recovery leadership as Subject Matter Experts (SME) to develop and maintain instructional materials and procedures related to the activities within the Customer Service/Insurance Recovery Department. Designs course content, using information gained from requesting party through needs assessments. Evaluates the impact of delivered training programs by identifying criteria that can be used to assess the effectiveness of training. Plans training schedules considering operational needs. Facilitates training sessions for all Customer Service/CBO Insurance Recovery staff directly or indirectly responsible for any customer/insurance recovery related activity.

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma. Bachelor's Degree in Education, Business Administration, or related field preferred.


• Five (5) years of experience in the training field.


• One (1) year of curriculum development.


• Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities.


• Excellent documentation skills.


• Excellent verbal and written communication skills.


• Self-directed and self-motivated.


• Strong interpersonal skills and discretion.


• Organizational and time management skills.


• Problem solving and decision making ability.


• Demonstrated ability to research, analyze, design, plan, organize, coordinate, implement, and perform necessary follow-up as related to documentation and support materials.


• Coaching and counseling.


• Organization and planning.


• Leadership and management.


• Quality improvement.

Additional Information

• Organization: Corporate Services


• Department: Ascension Ambulatory CBO


• Shift: Day Job


• Union Code: Not Applicable