Training Specialist - Northeast California

Eminence Organic Skin Care; Sacramento (CA); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Training Specialist to enhance Spa Partner relationships through exceptional training and support. This role offers the opportunity to work flexibly, engaging with a variety of Spa partners while utilizing your expertise in skin care and customer service. You will conduct training sessions, support sales initiatives, and ensure Spa partners are equipped with the knowledge to succeed. Join a company that values social responsibility and provides a collaborative environment where your contributions will make a significant impact.

Qualifications

• Minimum 2-3 years of experience as an Esthetician.
• Excellent communication and organizational skills are essential.

Responsibilities

• Conduct training and support for Spa Partner accounts.
• Participate in sales activities to achieve targets.
• Deliver quarterly training sessions at Spa locations.

Skills

Customer Service

Sales

Communication Skills

Organizational Skills

Training Facilitation

Education

Esthetician License

Tools

PowerPoint

MS Word

Excel

Outlook

Job description

Training Specialist - Northeast California

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Training Specialist – Northeast California (Sacramento & Fairfield)

Full-Time remote/telecommute position

Contracted & commission-based role

Esthetics License Required

Role Summary

The Training Specialist will contract directly to the Outside Sales Representative (OSR) to represent Eminence and is not an employee of Eminence. The roles and responsibilities listed below will take up an average of 1-2 days per week. The number of hours worked per week will depend on the number of accounts that need to be trained in any given week. The candidate should have some level of flexibility to accommodate these 1-2 days per week.

As the Training Specialist, your focus is to provide training and sales support to existing Spa Partner accounts. You will work closely with the OSR and the Eminence Central Office in Vancouver, Canada to provide extraordinary training and service to Spa Partners. As part of the Outside Sales team, you will also receive and process Spa Partner orders while fielding inquiries regarding orders and training. You will use expert knowledge of products, skin care, massage therapy, seasonal promotions, training techniques and extraordinary Spa Partner service to provide exciting training to each Spa Partner on a regular basis.

Responsibilities

• Participate in all sales activities necessary to achieve the sales targets for each Fiscal Year (Fiscal Year runs 1-Oct to 30-Sep of each calendar year)
• Conduct regular business meetings with the decision-maker(s) at each Spa
• Regularly prospect new Spa Partner accounts within the assigned geographical area
• Increase product penetration by expanding the Eminence product portfolio in each Spa Partner account
• Drive ‘uptake’ of seasonal Eminence promotions and other Eminence promotions as directed by the OSR
• Partner with Spa Partners and the OSR to address challenges and opportunities in each business (including, for example: menus, backbar, retail merchandising, and pricing) – including use of the Eminence Onsite Quarterly Checklist and Marketing Checklist
• Deliver training to each Spa Partner at their spa location on a quarterly basis and provide Monthly Support Visits to Spa Partners that achieve a specific revenue threshold
• Providing Opening Order training once a month for the first 3 months after opening a new account, as directed by the OSR
• Maximize the information retention of Spa Partners through tailored, inspirational, question-based training
• Send an After Training follow-up email to each account within 48 hours to answer any unresolved questions during training, provide any promised material, etc
• Assist Spa Partners with placing orders and managing their inventory
• Support Spa Partners with the coordination of special events as directed by the OSR
• Record a detailed recap of all on-site training to be sent to the OSR within 48 hours
• Opportunity to attend annual local Tradeshows and Regional Training Events with OSR as a representative of Eminence
• Attend Eminence Annual Business Conference in Vancouver once a year (approximately 5 days in July or August) for further training and education

Qualifications

• Has a current Esthetician License and has been practicing for a minimum of 2-3 years
• Experience with Eminence Organic Skin Care Treatments in a Spa - preferred
• Ability to travel overnight within the territory & outside as necessary – required
• Valid driver’s license and vehicle for the territory – required
• Customer Service experience – minimum 2 years
• Sales experience – minimum 1 year
• Training facilitation and/or presentation experience – preferred
• Excellent communication skills
• Excellent organizational skills – punctuality and reliability are essential
• Customer service skills
• Computer skills (PowerPoint, MS Word, Excel, Outlook)

The Application

Please submit a resume with a cover letter. Applications are currently being reviewed, but immediate submissions are welcomed.

About Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to salons, spas, and beauty professionals. For over 10 years, skin care professionals have voted Eminence their favorite skin care line and company for Product Education. As a Certified B Corporation, Eminence meets high standards of social and environmental responsibility, accountability, and transparency.

Eminence is an equal opportunity employer, committed to diversity and inclusion.

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