Training Specialist I- Revenue Cycle

Baptist Health Care; Pensacola (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Baptist Health Care is seeking a Revenue Cycle Training Specialist to lead onboarding, educate teams on policies and systems, and develop the full training program across in-person, online, and written formats.

The role partners with leaders to assess readiness for independent work, mentors staff as needed, and designs competency checks. Travel to all Baptist Health Care locations is required.

Qualifications

• Bachelor's degree or four years of related experience in lieu of a degree required.
• 2 years of relevant healthcare revenue cycle experience required.
• 0-1 year experience as a trainer of revenue cycle preferred.

Responsibilities

• Develops, maintains, and executes annual competency checks for CPFS/CPAS teams.
• Completes EHR upgrade testing with IT staff as needed.
• Collaborates with division leaders to design operational workflows and training curricula.
• Uses STARS and QA feedback to drive action plans and improvements.
• Communicates regulation changes and aligns training with compliance goals.
• Manages patient management system implementation with hospital leadership coordination.
• Conducts projects using email, WebEx, and webinars and applies project management principles.

Skills

Training program development

Mentoring

Educational materials creation

Education

Bachelor's Degree in Business, Education, Health Care Management or Related Field

Related field (or Four years related experience in lieu of degree)

Tools

STARS

QA system

WebEx

Webinar

Job description

The Revenue Cycle Training Specialist is responsible for leading the onboarding process for the division, providing education on all relevant policies, procedures, and systems. This role partners closely with each new team member's leader to assess readiness for independent work. When needed, the specialist also offers one-on-one mentoring to support accurate understanding of processes, procedures, and system workflows. The training specialist develops and maintains the full training program, including class curricula, training materials, and job aids. This role works directly with the Patient Access Leaders to deliver these learning programs in the classroom environment, as well as other necessary environments including online and written formats. The position requires travel to all BHC locations and a strong working knowledge of all revenue cycle systems across both professional and institutional settings. Additionally, the specialist designs and manages competency skill checks for Access team members.

Responsibilities

• Develops, maintains, and executes the yearly competency skill checks to CPFS/CPAS team members, in the settings with the scope of responsibility of the division.
• Completes EHR upgrade testing in conjunction with Information Technology staff, as needed.
• Collaborates with division operational leaders, creates detailed operational workflows, identify and create mitigation plans for operational gaps. Responsible for developing a training curriculum and maintain consistently, for the revenue cycle scope of ambulatory and acute settings.
• Responsible for utilizing STARS and QA system feedback to determine action plans and respond appropriately.
• Works with leadership of division and communicates regulation changes to team members as well as needed actions to achieve compliance. Collaborates with division leaders to meet training goals within the division and implements operational changes to enhance effectiveness.
• Maintains responsibility for application implementation of a patient management system which requires engagement with all areas of hospital operations with extensive coordination with project team members and hospital leadership.
• Conducts project and business activities effectively, utilizing tools such as corporate email, telephone, WebEx and Webinar to create and execute documentation and creates, follows and executes project management principles.

Qualifications

• Bachelor's Degree Business, Education, Health Care Management, Related field, Social Work Required or
• Four years of related experience in lieu of bachelor's degree Required
• 2 years relevant healthcare revenue cycle experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, customer service, payer contracting, or coding) Required
• 0-1 year experience as a trainer of revenue cycle Preferred

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 11044
• Job Category Clerical
• Posting Date 10/07/2026, 03:08 PM
• Locations 125 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• FTE 1.0 FT