Training Specialist -Central Authorization/Full Time/Remote

Freddie Mac; Troy (MI); Remote; USD 55,000 - 80,000; Full time

Job summary

A leading company is seeking a Training Specialist for remote work, focusing on developing impactful training programs for customer service staff. The ideal candidate will have extensive experience in training, curriculum development, and will play a crucial role in enhancing employee performance and customer satisfaction. Opportunities for growth and collaboration exist in a supportive work environment.

Qualifications

• Minimum five years of experience in the training field.
• At least one year of curriculum development experience.
• Two years in a customer service environment with leadership responsibilities.

Responsibilities

• Collaborate with leadership to identify training needs and develop curriculum.
• Facilitate training sessions for Customer Service and Insurance Recovery staff.
• Evaluate the impact of training programs and assess their effectiveness.

Skills

Verbal Communication

Written Communication

Organizational Skills

Interpersonal Skills

Education

High School Diploma

Bachelor's Degree in Education, Business Administration, or related field

Job description

Training Specialist -Central Authorization/Full Time/Remote

Pay Competitive

Employment type Full-Time

Job Description

Req#: 257426 Employer Industry: Customer Service Training and Development

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Development of training programs that significantly impact employee performance and customer satisfaction
- Collaborative work environment with leadership and subject matter experts
- Chance to utilize and enhance your instructional design skills
- Focus on quality improvement and effective training methodologies

What to Expect (Job Responsibilities):
- Collaborate with leadership to identify training needs and develop a comprehensive curriculum for employees
- Utilize subject matter experts to create and maintain instructional materials and procedures
- Design course content based on needs assessments to ensure relevance and effectiveness
- Evaluate the impact of training programs and assess their effectiveness using established criteria
- Facilitate training sessions for Customer Service and Insurance Recovery staff

What is Required (Qualifications):
- High School Diploma required; Bachelor's Degree in Education, Business Administration, or related field preferred
- Minimum of five (5) years of experience in the training field
- At least one (1) year of curriculum development experience
- Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Strong documentation skills
- Self-directed and self-motivated with strong interpersonal skills
- Proven organizational and time management abilities
- Experience in coaching and counseling
- Familiarity with quality improvement processes

#CustomerService #TrainingDevelopment #CareerOpportunity #InstructionalDesign #LeadershipSkills

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