Training Specialist

HTSS, Inc.; Rhode Island; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits offered

Job summary

HTSS, Inc. in Providence, RI is seeking a Training Specialist to design, develop, and deliver a comprehensive training curriculum, including ILT modules, job aids, assessments, and e-learning assets to enhance the customer experience.

You will collaborate with operations and product teams to identify training gaps, track participation and outcomes, and continuously refine materials. This temporary role is expected to last through year-end, with potential extension based on business needs.

Qualifications

• Bachelor’s degree or 5+ years of progressive training experience.
• Ability to develop and facilitate technical and operational training programs.
• Strong facilitation, organizational, and time-management skills.

Responsibilities

• Develop, plan, and execute training programs including ILT and e-learning assets.
• Facilitate training sessions for Contact Center teams.
• Collaborate with operations and product teams to identify training gaps.
• Track program participation, assessment results, and retraining needs.
• Report on program effectiveness and improvements.
• Enhance training materials based on evaluations.
• Stay current with LMS and training best practices.
• Build relationships to keep programs relevant.

Skills

Facilitation

Organization

Time management

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Training software

Job description

Our client is seeking a Training Specialist in Providence, RI! The Training Specialist will be responsible for designing, developing, and delivering a comprehensive training curriculum. This role ensures that employees are equipped to provide a best-in-class customer experience by creating engaging Instructor-Led Training (ILT) modules, job aids, assessments, and e-learning assets. You will continuously refine training materials to align with evolving company priorities, customer service tools, and operational procedures.

Key Responsibilities

• Develop, plan, and execute training programs, including ILT, job aids, procedure manuals, and e-learning assets
• Facilitate training sessions, on-the-job training, workshops, and demonstrations for Contact Center teams
• Collaborate with operational and product teams to identify training gaps and future needs
• Track and report on program participation, assessment results, retraining requirements, and program effectiveness
• Continuously enhance training materials and methods based on effectiveness and evaluations
• Stay up to date with the latest training techniques, learning management systems (LMS), and industry best practices
• Build strong internal and external relationships to ensure training programs remain effective and relevant
• Support emergency and storm response efforts as required

Education & Experience

• Bachelor’s degree or at least five (5) years of progressive training experience (Utility experience preferred but not required)
• Proven ability to develop and facilitate technical and operational training programs
• Ability to absorb complex information from multiple stakeholders and translate it into effective training solutions
• Excellent facilitation, organizational, and time management skills
• Proficiency in Microsoft Office Suite and other related training software

Preferred Qualifications

• Familiarity with electric and gas policies, processes, systems, and tariffs in Rhode Island
• Knowledge of customer experience best practices within a regulated environment
• Exposure to Rhode Island regulations and policies

This is a temporary role expected to last at least until the end of the year, possibly longer.

Benefits offered!

Pay will be BOE.