Training Specialist

Neighborhood Health Plan of Rhode Island; Smithfield (RI); Presencial; USD 45 000 - 60 000; Tempo integral

Resumo da oferta

Neighborhood Health Plan of Rhode Island is seeking a Training Specialist to design, develop, and deliver staff training across Member/Provider Services. The role involves classroom and one-on-one instruction, creating end-to-end training materials, and ensuring alignment with core system software used by the organization.

You will collaborate closely with the Learning and Development Team and business leaders to enhance service quality, educate on health plan benefits, and support quality

Qualificações

• Bachelor’s degree or equivalent education and relevant work experience.
• Minimum of two (2) years experience coaching, training, facilitating, or mentoring teammates.
• Experience with learning design, instructional methods, and training techniques, including curriculum design and adult learning principles.
• Strong interpersonal and communication skills and ability to work with diverse constituencies.
• Customer service-driven mindset and strong work ethic.
• Ability to learn systems, processes, and procedures quickly.
• Proficient in MS Office applications (Outlook, Excel, Word, PowerPoint, Visio).

Responsabilidades

• Create, maintain and present training materials for Member/Provider Services, including training staff handling calls and processing enrollments.
• Design, lead and review Member/Provider Services training related to Neighborhood’s lines of business.
• Lead end-user training on core system applications or tools through classroom instruction and coaching.
• Create and adapt training curriculum for different audiences.
• Collaborate with Learning and Development to ensure training activities are aligned with corporate initiatives.

Conhecimentos

Interpersonal skills

Communication

Customer service

Time management

Teamwork

Formação académica

Bachelor’s degree or equivalent

Ferramentas

Microsoft Outlook

Excel

Word

PowerPoint

Visio

Descrição da oferta de emprego

The Training Specialist is responsible for the business' design, development, and training. This position instructs and informs staff about system use and policies/processes. This highly collaborative position requires the ability to foster strong business unit partnerships in multiple functional areas to maximize organizational performance and support the growth and development of employees. This position works under the direction of the Senior Manager of Call Center Operations with strong collaboration with the Learning and Development Team.Duties and ResponsibilitiesResponsibilities include but are not limited to the following:Create, maintain and present training materials for Member/Provider Services, including training of staff handling inbound and outbound calls, staff processing incoming electronic enrollments and complaints, grievances and appealsDesign, lead and review Member/Provider Services specific training related to Neighborhood’s lines of business.Design, lead and review Member/Provider Service, end-users training on Neighborhood’s core system applications or tools through classroom instruction and one-on-one training/coaching.Create and maintain end to end training materials by Line of Business that is consistent with the training approach approves.Introduce to new Member/Provider Services staff members and increase existing staff members understanding and utilization of core system software applicationsProvide education on health plan benefits, and billing guidelines and how access the necessary online benefit information.In coordination with the leadership teams within Member/Provider Services ensure proper workflow is maintained within the department and between internal/external customers.Assist the leadership teams within Member Services in the development and implementation of quality improvement projects implemented to better service our members and providers.Create and adapt training curriculum as needed for different audiencesWorks collaboratively with Neighborhood’s Learning and Development team, using training support systems approved by Neighborhood.Ensure that the Learning and Development Team is kept informed of all training activities.Works collaboratively with Neighborhood’s Learning and Development Team.Supports Neighborhood’s corporate initiatives and special projects as requestedOther duties as assignedCorporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhood’s Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies, and procedures as it applies to individual job duties, the department, and the Company. This position must exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents.QualificationsRequired:Bachelor’s degree or equivalent education and relevant work experience in lieu of a degreeMinimum of two (2) years experience coaching, training, facilitating, or mentoring teammatesExperience with some of the following: learning design, instructional methods, and training techniques, including curriculum design and adult learning principlesStrong interpersonal and communication skills (verbal and written) and the ability to work effectively with a wide range of constituencies in a diverse communityCustomer service-driven mindset, passion for sharing knowledge with others, and a strong work ethicProven ability to work in a fast-paced, deadline-orientated environmentAbility to quickly learn systems, processes, and proceduresAbility to manage time effectively and work independently and as part of a teamAbility to handle very sensitive and confidential information appropriatelyIntermediate to Advanced skills in various operating systems, including Microsoft (Outlook, Excel, Word, PowerPoint, Visio), internet resources, etc.Preferred:Minimum two (2) years experience working in healthcare industryDemonstrated knowledge of instructional design with eLearning toolsExperience working with Storyline 360 or Adobe CaptivateNeighborhood Health Plan of Rhode Island is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.