Training Specialist

EmblemHealth; Farmington (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Training Specialist to deliver operations training programs. This role involves facilitating both in-person and virtual training, engaging learners, and adapting courses based on assessment data. The ideal candidate will have strong presentation and communication skills, a Bachelor’s degree, and experience in training environments. Join us to make a difference in our operations training approach.

Qualifications

• 2-3+ years of training experience in a classroom or small group setting.
• Knowledge of customer service/contact center operations and adult learning theories.

Responsibilities

• Facilitate delivery of product, process, and system courses tailored to business needs.
• Analyze assessment data to adapt training in real-time.
• Maintain current knowledge of products, systems, and policies relevant to operations.

Skills

Presentation

Communication

Interpersonal

Customer Service

Adaptability

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Teams

Webex

Zoom

Job description

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Position Overview

Deliver operations training programs using a blended approach, including instructor-led modules, self-paced activities, flipped classroom, group activities, videos, and eLearning. Responsible for training on multiple topics such as products, guidelines, policies & procedures, and systems used by operations staff.

Responsibilities

1. Facilitate delivery (in-person and virtual) of product, process, and system courses tailored to business needs, with class sizes ranging from 5 to 25 learners.
2. Engage learners through effective facilitation, questioning, and classroom management techniques.
3. Observe and provide feedback to learners.
4. Analyze assessment data to adapt training in real-time.
5. Support Learning Lab activities, assisting learners and encouraging independent problem-solving.
6. Utilize feedback and observations to improve courses and develop new training materials.
7. Maintain current knowledge of products, systems, and policies relevant to operations.
8. Research best practices for engagement and classroom management.
9. Handle logistical preparations for classes, including setting up virtual or live classrooms and verifying assessment materials.
10. Report on attendance, performance, and classroom challenges to stakeholders.

Minimum Requirements

1. Bachelor’s degree required; relevant experience or training may substitute.
2. 2-3+ years of training experience in a classroom or small group setting.
3. Experience with virtual meeting/training tools (e.g., Teams, Webex, Zoom).
4. Excellent presentation and communication skills.
5. Strong interpersonal skills and customer service orientation.
6. Proficiency in Microsoft Word, PowerPoint, and Excel.
7. Self-motivated, innovative, and adaptable.
8. Knowledge of customer service/contact center operations and adult learning theories.
9. Willingness to travel as needed.