Training Specialist

University of North Carolina - Chapel Hill; Elkins Hills (NC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional training opportunities

Exclusive campus discounts

Job summary

University of North Carolina at Chapel Hill seeks a Training Specialist to develop and deliver staff development programs within the Continuous Improvement, Staff Development and Engagement unit. You will lead the design, delivery, and evaluation of training initiatives, including PDCA/PDSA cycles, RCA, and FMEA, to improve campus processes.

The role requires experience in curriculum development, project management, and proficient use of Tableau, MadCap Flare, and Storyline, with a tendency

Qualifications

• Progressive experience in a training or teaching role including curriculum development, needs assessment, and session evaluation.
• Ability to lead teams to timely, successful project completion and to provide guidance for staff and cross-functional teams.
• Strong analytical, interpretive, and written communication skills.

Responsibilities

• Develop and facilitate continuous improvement projects within the CISDE unit.
• Lead PDCA or PDSA cycles and conduct RCA, FMEA, and process mapping.
• Support lean six sigma initiatives and mentor staff on KPI achievement.
• Provide guidance for ongoing implementation and maintenance of training programs.

Skills

Curriculum development

Needs assessment

Session evaluation

Project management

Training delivery

Communication

Leadership

Strategic planning

Change management

Education

Bachelor's degree

Tools

Tableau

MadCap Flare

Articulate Storyline

Microsoft Office 365

Job description

Job Posting Information

Department: Cont Impr Staff Dev Eng-215500

Career Area: Other

Posting Open Date: 09/28/2026

Application Deadline: 10/12/2026

Open Until Filled: No

Position Type: Permanent Staff (EHRA NF)

Working Title: Training Specialist

Appointment Type: EHRA Non-Faculty

Position Number: 00038038

Vacancy ID: NF0010074

Full Time/Part Time: Full-Time Permanent

FTE: 1

Hours per week: 40

Position Location: North Carolina, US

Hiring Range: Dependent on Qualifications and Experience

Proposed Start Date: 11/16/2026

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The Continuous Improvement, Staff Development and Engagement (CISDE) department provides campus wide financial systems training for staff who utilize the financial module of the Connect Carolina system (PeopleSoft), purchasing cards, web travel, time information management (TIM) system and customer billing management. The department provides the opportunity for faculty or staff who hold a Certified Public Accountant license the ability to earn continuing professional education credits through courses offered throughout the year. Within the division of Finance and Operations (F&O), CISDE facilitates continuous improvement through business process improvement, lean methodology and internal training programs. CISDE also coordinates leadership training, professional development and compliance and safety training for staff within F&O.

Position Summary

Hybrid: This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy.

CISDE is a unit within the Service Center of Excellence (SCE), which supports the departments and staff within Finance and Operations (F&O). This position reports to the Director for Continuous Improvement, Staff Development, and Engagement (CISDE).

The Continuous Improvement and Organizational Development Specialist is responsible for developing a foundation for continuous improvement within our division and customer-base by identifying, organizing, and facilitating quality and process improvement projects. Duties include implementing Plan, Do, Check, Act (PDCA) or Plan Do Act Study (PDSA), conducting Root Cause Analysis (RCA), Failure Mode Effect Analysis (FMEA), needs assessments, process mapping/documentation, and other change and process management activities. This position also provides guidance and support for the ongoing implementation and maintenance of lean six sigma projects to support identified key performance indicators (KPIs) and overall quality of services.

Minimum Education and Experience Requirements

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

Considerable knowledge of business process improvement and project management theory and techniques needed as well as excellent analytical, interpretive, and listening skills, plus strong verbal and written communication skills.

Progressive experience in a training or teaching role including curriculum development, needs assessment, and session evaluation. Attention to detail and organization is critical in this role.

Ability to lead teams to timely, successful project completion, and to provide guidance and direction for staff and cross-functional teams.

Ability to perform and support advanced strategic planning to ensure overall unit and programs fulfill organizational goals.

Ability to manage an extremely diverse workload, work well with customers and business owners, and remain composed under pressure. It is necessary for the person in this position to be flexible, professional and cope well with change and uncertainty.

Preferred Qualifications, Competencies, and Experience

• At least 5 years of experience in designing and delivering training and professional development programs.
• At least two years of project management experience.
• Experience working in a higher education setting.
• Experience working with learning management and other business systems.
• Familiar with instructional design models (ADDIE), Kirkpatrick and elements of accessibility.
• Experience working with Microsoft Office 365 Suite, Tableau or similar data analytics tools, and MadCap Flare, Storyline or similar authoring tools.
• Lean six sigma green belt.
• Supervisory experience including employee recruitment and evaluation.

Special Physical/Mental Requirements

Must be able to stand for extended periods of time when facilitating training in-person.

Must be able to move furniture (with wheels) when necessary for classroom setup.

Campus Security Authority Responsibilities

Not Applicable.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Contact Information

Department Contact Name and Title: Brian Lawrence HR Specialist

Department Contact Telephone or Email: [e-mail]