Training Specialist

eTeam; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

eTeam is seeking a Learning Management System (LMS) Subject Matter Expert to optimize Cornerstone LMS for technical training, progression, and continuing education. The role collaborates with internal stakeholders to deliver accurate training, develop reports, and provide system guidance and support.

You will configure and troubleshoot LMS functions, maintain documentation, and drive continuous improvement across enterprise training programs.

Qualifications

• Experience using a Learning Management System in an administrative capacity.
• Ability to identify users’ needs, analyze and recommend solutions.
• Strong project management and multitasking skills; ability to prioritize changing tasks.
• Excellent written and verbal communication; customer-focused.
• Associate’s Degree and five years of related experience.

Responsibilities

• Serve as LMS super user for enterprise-wide training; schedule configuration changes, validation, and maintenance; perform QA testing and provide support.

Skills

LMS administration

Stakeholder communication

Project coordination

Multi-tasking

Customer service

Self-directed

Team collaboration

Education

Associate’s Degree

Tools

Articulate 360

Adobe Photoshop

Camtasia

Job description

Duration: 12 Months+

Job Description:

Summary

This position serves as a subject matter expert in the use, administration, and optimization of the Learning Management System for PGO technical training, progression, and continuing education programs. The role requires demonstrated proficiency using Cornerstone LMS, including the ability to configure, maintain, validate, troubleshoot, and support LMS functionality to ensure training programs are delivered accurately, consistently, and in alignment with business and compliance requirements. As the LMS SME, this position partners with internal stakeholders to provide guidance, reporting, documentation, and system support that enables effective training execution and continuous improvement.

Responsibilities

• 60%: Serves as the LMS super user for PGO enterprise-wide training. Creates, maintains and executes a schedule of LMS configuration changes, validation and maintenance tasks to ensure seamless delivery of PGO courses and programs. Performs quality assurance testing on all pre and post application implementations. Provides LMS technical support and advanced troubleshooting.
• 20%: Utilizes effective communication to provide LMS leadership. Enhances learning by effectively communicating and building strong relationships with internal stakeholders to ensure the optimal and standard use of LMS tools. Develops and maintains current documentation for the LMS portfolio and leads LMS change initiatives within the training organization. Provides LMS permissions and training to LMS Administrators. Acts as a liaison between PGO and other Training groups.
• 10%: Develops custom reports and analytics. Creates custom reports for stakeholders monitoring and evaluating course effectiveness. Their reporting can include completion rates, test score trends, and participants' feedback. Through these analytics, super users can detect areas for improvement.
• 10%: Provides general training and program support. Support, develop, and maintain SharePoint sites and Portal pages that support both internal training specific instructor locations as well as department customer access points. Support of Special Programs. Perform other duties as assigned that support the overall objectives of the department

Required/Basic Qualifications

• Experience utilizing a Learning Management System in an administrative capacity.
• Demonstrated ability to identify users’ needs, analyze and logically organize and recommend a solution.
• Demonstrated ability to work on multiple, complex projects; strong project management and follow-up skills; strong ability to multi-task and continually prioritize changing project tasks/deliverables.
• Demonstrated human relations skills, e.g., influencing skills and listening skills, to deal effectively with all levels of management and employees.
• Effective communication (both oral and written) and interpersonal skills with a customer-oriented focus.
• Customer service orientated and ability to work in a team environment.
• Self-directed
• Associate’s Degree
• Five (5) years of experience or equivalent job-related experience

Desired Qualifications

• Proficient utilizing e-learning software (e.g., Articulate 360, Adobe Photoshop, Camtasia, etc.), e-learning design and development methods.
• Ability to recognize the need for new or different systems, programs, or applications and selection of appropriate alternatives to solve problems.
• Demonstrated ability to facilitate small to medium groups for workshops and capturing of critical information.
• Demonstrated ability to facilitate groups and presentation.