Training Specialist

Black-Oak-Casino; California; On-site; USD 55,000 - 75,000; Full time

Job summary

Black Oak Casino Resort is seeking a Training Specialist to design, deliver, and oversee training for team members across departments in Tuolumne, CA. This role focuses on developing programs, maintaining records, and coordinating internal and external trainers.

You will ensure mandatory training is completed on time, stay current with training trends, and support department objectives while providing excellent service to guests and staff alike.

Qualifications

• Must be at least 21 years old.
• Bachelor’s degree in Communications, Instructional Design, or related field preferred or equivalent experience.
• Minimum of two years’ training experience.
• Strong organizational and project management skills.
• Excellent communication and writing skills; English proficiency required.
• Knowledge of computer programs and applications; valid CA driver’s license may be required.
• Ability to obtain a gaming license and pass a drug test.

Responsibilities

• Develops and implements training programs for Tribal business entities and teams.
• Maintains training records for management, team members, and department programs.
• Researches and conducts training to meet department objectives.
• Designs, develops, and implements standard training programs with departments.
• Ensures all mandatory training is conducted on schedule.
• Coordinates external or guest trainers to train team members.
• Publishes monthly Training calendar and updates bulletin board.
• Trains department trainers and provides preparation support.
• Conducts training audits and provides feedback on skills.
• Delivers excellent guest service to internal and external guests.
• Performs other duties as assigned.

Skills

Communication skills

Writing skills

English proficiency

Project management

Curriculum development

Computer literacy

Education

Bachelor's degree in Communications

Bachelor's degree in Instructional Design

High school diploma or GED

Tools

MS Office

LMS / learning platforms

Curriculum design tools

Job description

Job Details

Job Location: Casino - Tuolumne, CA 95379

Position Type: Full Time

SUMMARY: Responsible for providing, designing, tracking and implementing training for all Black Oak Casino Resort Team Members and supports other Tribal Business training needs.

Essential Responsibilities and Duties

Specific areas of responsibility including, but not limited to

• Develops and implements training programs to meet the needs of Tribal business entities.
• Maintains the training records for Management, Team Members and departmental programs conducted by the Training department.
• Researches, develops and conducts training to help meet the overall objectives of individual departments and those of Black Oak Casino Resort.
• Consults and assists departments in the design, development and implementation of standard training programs.
• Ensures all mandatory training is conducted in a timely manner.
• Remains current with training trends and techniques.
• Coordinates all external or Guest trainers invited to Black Oak Casino Resort to train Team Members.
• Publishes monthly Training calendar and updates Training bulletin board.
• Trains department Trainers, providing professional Training preparation and support.
• Conducts Training audit and provides feedback to departmental Trainers regarding job skills.
• Provides excellent guest service to internal and external Guests.
• Conducts training for outside entities as required.
• Performs other duties as assigned.

Qualifications

Mandatory Requirements

• Must be at least 21 years old.
• Must possess a high school diploma, G.E.D., or equivalent.
• A Bachelor’s degree in Communications, Instructional Design, or a related field is preferred, though equivalent work experience will be considered.
• Must have two (2) years’ training experience.
• Must possess strong organizational and project management skills.
• Must have excellent platform skills.
• Must have experience in curriculum development.
• Must be able to maintain the highly confidential nature of Human Resource work.
• Must be able to work effectively with all levels of the organization.
• Must be knowledgeable of computer programs and applications.
• May be required to possess and maintain a valid California driver license and Black Oak Casino driver’s permit.
• Must be able to pass a mandatory drug test.
• Must be able to obtain a valid gaming license.
• Must provide evidence of employment eligibility in the U.S.
• Must possess excellent communication and writing skills.
• Must be able to communicate proficiently in English.

Physical Demands

• Must be able to lift at least 25 pounds and occasionally more with assistance.
• Must be physically able to perform all job requirements.

Work Environment

• Must be able to work in a non-smoke free environment.
• Must be able to work in a noisy environment.
• Must be able to work all shifts, weekends, holidays and special events.