Training & Project Coordination Specialist

Hamaspik Choice; Village of Spring Valley (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

Hamaspik Choice in Spring Valley, NY is seeking a Training & Project Coordination Specialist to lead the Training & Staff Development department's projects and logistics, translating the Director's priorities into day-to-day execution.

This role oversees the department's active project portfolio, coordinates cross-functional initiatives and logistics, and mentors junior team members to promote consistency and high-quality outcomes.

Qualifications

• Bachelor's degree required.
• 3+ years of experience in project management or coordination, training operations, or a senior trainer role.
• Healthcare or managed care background required.
• Strong proficiency in Microsoft 365.
• Demonstrated ability to manage multiple concurrent projects with competing deadlines.

Responsibilities

• Oversee the department's active project portfolio with 10+ projects and 70+ tasks.
• Maintain project tracking systems and ensure accuracy of status and deadlines.
• Lead weekly team meetings and document decisions with timely recaps.
• Monitor milestones and elevate risks before deadlines are impacted.
• Coordinate cross-departmental initiatives and logistics for training delivery.
• Serve as primary operational contact for routine cross-department requests.
• Manage Training Request intake and present prioritized recommendations.
• Conduct first-pass quality reviews of training materials and related work products.
• Ensure staff deliverables meet SOPs, branding, data accuracy, and quality.
• Provide coaching and mentorship to Training Analyst and Trainer.
• Backup trainer for orientation and compliance training at Spring Valley and Brooklyn offices.
• Oversee orientation logistics and adherence to SOPs.
• Support reporting and performance management with data collection and summaries.
• Maintain SharePoint Operations Hub, Microsoft Loop and related systems.
• Perform other duties as assigned.

Skills

Communication

Detail-oriented

Facilitation

Mentoring

LMS knowledge

Smartsheet

Microsoft 365

Project management

ADDIE

Kirkpatrick

Education

Bachelor's degree

Tools

Absorb LMS

SharePoint

Microsoft Loop

Job description

• Location 775 North Main Street,Spring Valley, NY, 10977,United States
• Base Pay $65,000.00 - $80,000.00 / Year
• Employee Type Full Time
• Required Degree 4 Year Degree
• Travel 25%

Job Overview:

The Training & Project Coordination Specialist serves as a key operational leader within the Training & Staff Development department, translating the Director's strategic priorities into effective day-to-day execution. This role oversees the department's active project portfolio, coordinates cross-functional initiatives and logistics, conducts initial quality reviews of staff deliverables, and provides guidance and mentorship to junior team members to promote consistency, efficiency, and high-quality outcomes.

• Manage the department's active project portfolio, including 10+ concurrent projects and 70+ active tasks, ensuring priorities, timelines, milestones, and deliverables remain on track.
• Maintain project tracking systems, including the Director's To-Do Tracker and Microsoft Loop, ensuring task status, ownership, deadlines, and project information remain accurate and current.
• Lead weekly team meetings by collecting project updates, identifying barriers, assigning action items, documenting decisions, and distributing timely meeting recaps.
• Monitor project milestones and proactively identify and elevate risks, delays, competing priorities, and resource needs to the Director before deadlines are impacted.
• Coordinate cross-departmental initiatives and operational logistics with HR, Recruitment, IT, Quality, Compliance, and other stakeholders to support effective training delivery and workflow alignment.
• Serve as the primary operational point of contact for routine cross-departmental requests, resolving issues and coordinating follow-up while minimizing the need for Director involvement in day-to-day matters.
• Manage the Training Request intake process by documenting requests, clarifying scope and requirements, coordinating with requesting departments, and presenting prioritized recommendations to the Director.
• Conduct first-pass quality reviews of departmental deliverables, including training materials, presentations, recordings, LMS configurations, communications, trackers, and other work products, prior to Director review.
• Ensure staff deliverables meet established departmental standards, including SOP requirements, templates, brand guidelines, data accuracy, formatting, completeness, and overall quality.
• Provide ongoing coaching, feedback, and mentorship to the Training Analyst, Trainer, and other junior team members, including supporting onboarding and development of new staff.
• Monitor team task completion and work quality, identify recurring issues or performance trends, provide appropriate feedback, and escalation documented concerns to the Director as needed.
• Serve as a backup trainer for orientation and compliance training programs, including delivering full-day, in-person sessions at the Spring Valley and Brooklyn offices when needed.
• Oversee orientation and training logistics, including roster and calendar coordination, room and equipment readiness, HR communication, pre-course requirements, and adherence to established orientation SOPs.
• Support departmental reporting and performance management by coordinating data collection, maintaining SOP compliance indicators, and assisting with monthly 30/60/90-day reporting and related departmental summaries.
• Maintain core departmental operations and systems, including the SharePoint Operations Hub, Microsoft Loop workspaces, SOP Inventory, survey cadence, and outstanding IT requests, ensuring operational activities remain organized, current, and appropriately escalated.
• Perform other duties as assigned.

Specific Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills.
• Detail-oriented with a bias toward documentation and process discipline.
• Strong facilitation and presentation skills.
• Experience mentoring or guiding junior staff: providing feedback, reviewing work, and supporting professional development.
• Familiarity with LMS platforms (Absorb or equivalent enterprise LMS preferred).
• Experience with Smartsheet, project management tools, or dashboard reporting.
• Proficiency in instructional design frameworks (ADDIE) and training evaluation models (Kirkpatrick).

Requirements

Experience, Education & Licenses:

• Bachelor's degree required.
• 3+ years of experience in project management or coordination, training operations, or a senior trainer role, preferably within a healthcare, managed care, or compliance-driven environment.
• Healthcare or managed care background required.
• Strong proficiency in Microsoft 365.
• Demonstrated ability to manage multiple concurrent projects with competing deadlines.