Training Programs Manager

Pathways for Life; United States; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Job summary

Pathways for Life is seeking a Program Training Manager to build a standardized, scalable training program that strengthens employee competency, operational consistency, and ongoing compliance across the organization.

The role includes developing curricula, identifying training needs, and leading Training Specialists while ensuring alignment with policies and regulatory requirements. Some travel may be required and the position commonly follows a Monday–Friday schedule.

Qualifications

• Bachelor’s degree in Education, Training and Development, Healthcare Administration, Human Services, Organizational Development, or related field.
• 2+ years of experience in training, program operations, onboarding, staff development, IDD services, healthcare, or human services.
• Experience with DDD, ALTCS, HCBS or similar regulated service environments preferred.
• Experience developing training curriculum, presentations, job aids, and competency tools.
• Experience facilitating group training for adult learners in-person and virtual environments.

Responsibilities

• Evaluate current program training requirements, curriculum, materials, and delivery practices to identify gaps and opportunities for improvement.
• Develop and maintain standardized training curriculum, presentations, job aids, competency tools, and other resources for program staff.
• Identify organization-wide and program-specific training needs using audits, observations, incidents, performance trends, feedback, regulatory changes, and quality indicators.
• Establish consistent standards for new hire, ongoing, refresher, remedial, and role-specific program training.
• Manage and oversee CEU completion and caregiver in-field support mechanisms.
• Lead and support Training Specialist(s), including onboarding, coaching, performance management, and ensuring high-quality training delivery.
• Partner with Programs, Compliance/Quality, HR, and leadership to align with policies, SOPs, regulatory requirements, and quality standards.
• Facilitate or oversee in-person and virtual training and provide centralized training support to locations.
• Monitor training completion, competency validation, certification requirements, retraining needs, and overall training effectiveness.
• Coach managers and supervisors on reinforcing training expectations and retraining when needed.
• Monitor regulatory training requirements and update organizational practices as requirements change.

Skills

Verbal and written communication

Independent work

Facilitation of group training

Regulatory documentation understanding

Organizational skills

Education

Bachelor’s degree in Education, Training and Development or related field

Job description

Program Training Manager

Full-Time, Exempt | Compensation $55,000 – $70,000 (DOE)

At Pathways for Life, effective training is essential to delivering high-quality, person-centered services.We’relooking for a strategic and engaging Program Training Manager to build and own a standardized, scalable training program that strengthens employee competency, operational consistency, and ongoing compliance across the organization.

WhatYou’llDo

• Evaluate current program training requirements, curriculum, materials, and delivery practices toidentifygaps and opportunities for improvement.

• Develop andmaintainstandardized training curriculum, presentations, job aids, competency tools, and other resources for program staff.

• Identifyorganization-wide and program-specific training needs using audits, program observations, incidents, performance trends, employee feedback, regulatory changes, and other quality indicators.

• Establish consistent standards for new hire, ongoing, refresher, remedial, and role-specific program training.

• Manage and oversee CEU completion andestablishcaregiver in-field support mechanisms.

• Lead and support Training Specialist(s), including onboarding, coaching, performance management, and ensuring high-quality training delivery.

• Partner with Programs, Compliance/Quality, Human Resources, and leadership to ensure training aligns with policies, procedures, SOPs, regulatory requirements, and quality standards.

• Facilitate or oversee in-person and virtual training and provide centralized training support to locations based on organizational needs.

• Monitor training completion, competency validation, certification requirements, retraining needs, and overall training effectiveness.

• Coach managers andsupervisors onreinforcing training expectations in daily operations and support retraining when education is identified as part of corrective action or performance improvement.

• Monitor applicable DDD and other regulatory training requirements and recommend updates to organizational training practices as requirements change.

Preferred Qualifications

• Bachelor’s degree in Education, Training and Development, Healthcare Administration, Human Services, Organizational Development, ora related field.

• 2+ years of experience in training, program operations, onboarding, staff development, IDD services, healthcare, or human servicesrequired.

• Experience working with DDD, ALTCS, HCBS, or similar regulated service environmentsstronglypreferred.

• Experience developing training curriculum, presentations, job aids, competency tools, and other educational resourcesrequired.

• Experiencefacilitatinggroup training for adult learners in both in-person and virtual environmentsrequired.

• Must be, or be willing and able to become, a DDD Certified Trainer for applicable required programs, including Article 9, First Aid/CPR, Positive Behavior Support, Abuse & Neglect, and PROUD.

• Strong understanding of regulated documentation, compliance requirements, and quality expectations within healthcare, IDD, or human services environments preferred.

• Excellent verbal and written communication skills with the ability to engage frontline employees, supervisors, managers, and organizational leadership.

• Professional, confident, organized, and able to work independently while managing multiple priorities in a fast-paced environment.

• Valid Arizona driver’s license and access to an insured vehicle for organization-wide travel.

Schedule & Work Environment

• Monday-Friday, 8:00 AM-5:00 PM (Flexible); some evenings and weekends may berequired.

• Performance-driven role balancing strategic training program development with direct facilitation and operational support.

• Frequent in-person and virtual training with varying group sizes and employee roles.

• Periodic travel between organizational locations and attendance at external meetings, audits, surveys, or regulatory activities.

• Ability to lift and carryapproximately 15-20pounds of training materials, laptops, and other training equipment.

Why Join Pathways?

• Mission-driven work that directly strengthens the quality and consistency of services provided to members.

• Opportunity to build and shape a standardized organization-wide training program.

• Collaborative role working across Programs, Compliance/Quality, Human Resources, and organizational leadership.

• Meaningful opportunity to improve employee competency, caregiver support, and operational outcomes.

• Health, Dental,Visionand Life Insurance.

• 401K with opportunities to match.