Training & Process Improvement Specialist

AXA Group; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading company as a Training & Process Improvement Specialist in the Healthcare department. You will modernize training methodologies and ensure process quality while guiding teams through change. Your role is crucial in enhancing customer satisfaction and operational efficiency.

Benefits

€90 flat rate expenses

€8 meal vouchers

€250 eco vouchers

Group insurance

30 vacation days

100% transportation cost reimbursement

3 days of homeworking

Qualifications

• Minimum of 3 years proven experience in training and process improvement.
• Fluent in French, Dutch, and English.

Responsibilities

• Develop and modernize training approaches and modules.
• Map and improve key processes for operational efficiency.

Skills

Communication

Teamwork

Analytical skills

Planning

Multitasking

Continuous improvement mindset

Education

Bachelor's or Master's degree

Tools

MS Office

LMS

Job description

The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries. This includes hospitalization insurance, insurance for outpatient expenses or serious illnesses, and additional health-related services.

Customer orientation is our DNA, and our availability and willingness to listen ensure a customized approach.

POSITION SUMMARY

You will be part of the Business Enabling and Transformation team, focusing on quality improvement and change projects. As a Training & Process Improvement Specialist, you will ensure that trainings align with the strategy, organization, and evolving processes and roles within the Healthcare Department. You will modernize training methodologies and materials, ensure process quality, and contribute to key quality improvement and change initiatives.

Your role embodies a quality and customer-focused mindset, continuous learning, and knowledge expansion for both newcomers and existing staff. You will guide teams through change and provide support, working closely with Business Managers to identify organizational needs and acting as the gatekeeper of main processes.

DIMENSIONS OF ROLE

• Implement and develop the global training plan aligned with the strategy
• Lead phases in the training cycle: onboarding, upskilling, reskilling
• Identify quality deficiencies and contribute to continuous improvement with operational managers
• Manage Process & Change initiatives
• Maintain transversal relationships with Healthcare Managers, Team Leaders, and the Quality Manager
• Facilitate a community for Learning & Development & processes

KEY RESPONSIBILITIES

Training Officer

• Develop, maintain, and modernize training approaches and modules, considering different learning styles
• Facilitate and monitor the development of individual and team skills and knowledge
• Evaluate training effectiveness and update content to align with organizational needs
• Promote a culture of self-learning, process understanding, and customer satisfaction
• Incorporate evolutions in Healthcare Insurance roles due to AI advancements

Process & Quality Management

• Map and improve key processes to ensure quality and operational efficiency
• Keep process documentation up to date with process changes
• Organize necessary upskilling and reskilling based on process evolutions

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Your Profile

Skills

• Bachelor's or Master's degree
• Fluent in French, Dutch, and English
• Minimum of 3 years proven experience
• Proficient in MS Office (SharePoint, Teams, Excel, PowerPoint); LMS experience is a plus
• Excellent communication, teamwork, and collaboration skills, both in person and remotely
• Continuous improvement mindset
• Strong planning and multitasking abilities with good time management
• Analytical skills

#LI-BE

About AXA

AXA Group is a global leader in insurance and asset management, dedicated to protecting and advising clients throughout their lives with products in insurance, personal protection, savings, and asset management. With over 100 million clients worldwide, AXA is transforming from a payer to a partner, emphasizing risk prevention.

Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity, and One AXA.

About the Entity

AXA Partners is a cross-functional business unit offering assistance services, travel insurance, and credit protection. It also implements innovative solutions from the AXA Innovation team. We design and deliver solutions worldwide, protecting what matters when it matters.

What We Offer

Joining AXA Partners means working in a responsible company that values expertise and diversity. We focus on developing skills and offer attractive compensation and growth opportunities.

• €90 flat rate expenses
• €8 meal vouchers
• €250 eco vouchers
• Group insurance, hospitalization, disability, and accident insurance
• 3 days of homeworking
• 30 vacation days
• 100% transportation cost reimbursement

We aim to make a real difference, creating opportunities for a better life. For every new employee with a permanent contract, we plant a tree.