Training Operations Manager - Columbus

CBRE Group, Inc.; Columbus (OH); On-site; USD 80,000 - 105,000; Full time

Job summary

CBRE Group, Inc. is seeking a Training Operations Manager responsible for directing a trainer team and overseeing training program operations.

You will supervise, coach, and evaluate staff; manage staff schedules; and drive data-driven improvements in financial performance and forecasting. The role requires coordinating training initiatives, ensuring policy compliance, maintaining data integrity, and sharing best practices across regional teams.

Qualifications

• Experience supervising training teams.
• Ability to coach and develop staff performance.
• Experience with recruiting and onboarding.
• Strong organizational and project management skills.

Responsibilities

• Provide formal supervision to trainers and evaluate performance.
• Coordinate and manage daily team activities, schedules, and cross-training.
• Prepare ad hoc data reports on revenue, expenses, and metrics; assist with forecasting.
• Ensure compliance with company policies and applicable laws and licensing.
• Maintain data integrity across systems used by the team.
• Collaborate with regional teams to implement best practices.
• Assist in developing training programs and training system trainings.
• Communicate policies and initiatives to ensure regional consistency.
• Lead by example and align with CBRE RISE values.
• Identify and resolve day‑to‑day issues in processes and systems.

Skills

Supervisory skills

Staff coaching

Performance evaluations

Recruiting

Job description

About The Role:

As a CBRE Training Operations Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a training program.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support a team of trainers.

What You'll Do:

• Provide formal supervision to trainers. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to identify opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions.
• Ensure compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines.
• Maintain data integrity across systems used by the team.
• Partner with regional teams and departments to identify and implement organizational “best practices.
• Assist with the development of training programs, business processes, and system training programs.
• Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.