Training Operations Manager

Hireez; Saint Petersburg (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Hireez is seeking an experienced Training Operations Manager in Saint Petersburg, FL to design, develop, and deliver comprehensive training and enablement programs for Sales Operations and Sales Support teams. The role focuses on onboarding, materials, and cross-functional collaboration to ensure consistent, knowledge-driven performance across markets.

The position emphasizes driving adoption of systems, standardizing processes, and improving internal communication.

Qualifications

• 4–6+ years in Sales Operations, Training, Enablement, or related roles
• Experience designing and delivering training programs in fast-paced environments
• Strong communication skills; ability to simplify complex information
• Familiarity with CRM systems; Salesforce experience preferred
• Experience working cross-functionally with Sales, Operations, and Product teams
• Strong organizational skills and attention to detail
• Clear and effective communicator; instructional design and delivery skills
• Systems- and process-oriented mindset; proactive problem-solving; drive adoption across teams

Responsibilities

• Design, develop, and deliver training programs for Sales Operations and Sales Support teams
• Lead onboarding and ongoing education for new hires and existing team members
• Create and maintain training materials, guides, playbooks, and quick-reference resources
• Identify knowledge gaps and proactively build training to address evolving business needs
• Partner with leadership to reinforce best practices and ensure consistency across teams
• Own internal communication strategy for Sales Operations and Support teams
• Translate updates and system changes into clear, actionable communication
• Develop standardized messaging for rollouts, policy updates, and operational changes
• Coordinate communication of new initiatives across markets and teams
• Support adoption and effective use of systems and tools (CRM, order management, reporting)
• Develop training/docs for system enhancements and new tool rollouts
• Act as liaison between end users and technical teams; surface feedback
• Identify workflow improvements through better use of tools
• Collaborate with Sales Ops and Product to ensure tools align with needs
• Standardize processes and documentation to improve efficiency and scalability
• Monitor training effectiveness and refine programs based on feedback

Skills

Sales Operations

Training & Enablement

Effective Communication

Cross-Functional Collaboration

Instructional Design

CRM Proficiency

Tools

Salesforce

Reporting tools

Job description

The Training Operations Manager is responsible for developing and delivering training, communication, and enablement strategies that support Sales Operations and Sales Support teams. This role ensures teams are equipped with the knowledge, tools, and resources needed to execute efficiently and consistently across markets.

This position plays a key role in driving adoption of systems, standardizing processes, and improving communication across Sales Ops, Support, and cross-functional partners.

Key ResponsibilitiesTraining & Enablement

• Design, develop, and deliver training programs for Sales Operations and Sales Support teams
• Lead onboarding and ongoing education for new hires and existing team members
• Create and maintain training materials, including guides, playbooks, and quick reference resources
• Identify knowledge gaps and proactively build training to address evolving business needs
• Partner with leadership to reinforce best practices and ensure consistency across teams

Internal Communication

• Own and manage internal communication strategy for Sales Operations and Support teams
• Translate complex processes, updates, and system changes into clear, actionable communication
• Develop standardized messaging for rollouts, policy updates, and operational changes
• Ensure alignment and consistency in communication across markets and teams
• Partner with cross-functional teams to coordinate communication of new initiatives and updates

Systems & Tools Enablement

• Support adoption and effective use of systems and tools used by Sales Ops and Support teams (e.g., CRM, order management, reporting tools)
• Develop training and documentation to support system enhancements and new tool rollouts
• Act as a liaison between end users and technical teams, helping surface feedback and improvement opportunities
• Identify opportunities to improve workflows through better utilization of systems and tools
• Partner with Sales Ops and Product teams to ensure tools align with operational needs

Operational Excellence

• Standardize processes and documentation to improve efficiency and scalability
• Monitor training effectiveness and continuously refine programs based on feedback and performanceSupport change management efforts tied to new processes, tools, and initiatives
• Track and report on training completion, adoption, and impact

Qualifications

• 4-6+ years of experience in Sales Operations, Training, Enablement, or related roles
• Experience designing and delivering training programs in a fast-paced environment
• Strong communication skills with the ability to simplify complex information
• Familiarity with CRM systems and sales tools (Salesforce experience preferred)
• Experience working cross-functionally with Sales, Operations, and Product teams
• Strong organizational skills and attention to detail
• Clear and effective communicator
• Strong instructional design and training delivery skills
• Systems and process-oriented mindset
• Proactive and solution-driven
• Ability to influence and drive adoption across teams

Impact

This role is critical to ensuring Sales Operations and Support teams are aligned, informed, and equipped to execute at a high level. The Training Operations Manager will drive consistency, improve system adoption, and enhance overall team performance through effective training and communication.