Operations Manager - Sales

Confidential; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Confidential in the United States seeks a Sales Operations leader blending sales strategy, operations, and contact center delivery to embed a high-performance sales culture in a BPO environment.

You’ll design frameworks, coaching structures, and processes that turn everyday interactions into revenue, partner with ops, training, recruiting, and HR, and scale scripts, workflows, and forecasting.

Qualifications

• 5+ years of experience in Sales Operations, Inside Sales, or Revenue Operations.
• Experience in a BPO / contact center environment.
• Proven ability to drive sales performance within service teams (cross-sell, upsell, retention sales).
• Experience building and scaling coaching programs and performance frameworks.
• Strong background in data analysis, forecasting, and sales performance optimization.
• Demonstrated success influencing cross-functional stakeholders in a matrixed organization.
• Experience managing or enabling high-volume sales teams (inside sales, SDR/BDR, or contact center sales).
• Strong business acumen with the ability to connect sales activity to revenue outcomes.

Responsibilities

• Identify and activate sales opportunities across the customer journey within contact center interactions.
• Design and implement sales scripts, talk tracks, and workflows that are scalable, repeatable, and conversion-focused.
• Build structured coaching frameworks (1:1 and team-based) that leaders can use to improve individual and team performance.
• Partner with Operations leaders to drive sales performance at scale.
• Influence cross-functional teams to improve hiring, onboarding, and readiness for sales roles.
• Develop and refine sales processes, forecasting methodologies, and performance tracking tools.
• Lead initiatives that improve conversion rates, productivity, and revenue per interaction.
• Use data and insights to identify gaps, build action plans, and drive measurable improvements.
• Champion and embed a high-performance sales culture within a service-driven environment.
• Collaborate across global teams to share best practices and standardize success across GEOs.

Skills

Coaching frameworks

Data analysis

Stakeholder management

Communication

CRM tools

Continuous improvement

Tools

Salesforce

Excel

Job description

We don’t just support customer experience—we drive revenue through every interaction.

If you know how to unlock revenue inside service conversations, build scalable sales behaviors, and influence cross-functional teams, this is your opportunity to make a measurable impact.

About the Role

This role sits at the intersection of sales strategy, operations, and contact center delivery. You’ll partner across Operations, Training, Recruiting, and HR to embed a strong sales culture into the BPO environment, ensuring frontline teams consistently identify, position, and close opportunities.

You’ll design the frameworks, coaching structures, and processes that turn everyday customer interactions into revenue-generating moments.

What You’ll Do

• Identify and activate sales opportunities across the customer journey within contact center interactions
• Design and implement sales scripts, talk tracks, and workflows that are scalable, repeatable, and conversion-focused
• Build structured coaching frameworks (1:1 and team-based) that leaders can use to improve individual and team performance
• Partner with Operations leaders (TLs, OMs, Directors) to drive sales performance at scale
• Influence cross-functional teams (Recruiting, Training, OJT, HR) to improve hiring, onboarding, and readiness for sales roles
• Develop and refine sales processes, forecasting methodologies, and performance tracking tools
• Lead initiatives that improve conversion rates, productivity, and revenue per interaction
• Use data and insights to identify gaps, build action plans, and drive measurable improvements
• Champion and embed a high-performance sales culture within a service-driven environment
• Collaborate across global teams to share best practices and standardize success across GEOs

What We’re Looking For

• 5+ years of experience in Sales Operations, Inside Sales, or Revenue Operations within a BPO / contact center environment
• Proven ability to drive sales performance within service teams (cross-sell, upsell, retention sales)
• Experience building and scaling coaching programs and performance frameworks
• Strong background in data analysis, forecasting, and sales performance optimization
• Demonstrated success influencing cross-functional stakeholders in a matrixed organization
• Experience managing or enabling high-volume sales teams (inside sales, SDR/BDR, or contact center sales)
• Strong business acumen with the ability to connect sales activity to revenue outcomes

Key Skills

• Coaching & performance management frameworks
• Data analysis, reporting & forecasting
• Stakeholder management & cross-functional influence
• Strong communication and presentation skills
• CRM and reporting tools (Salesforce, Excel, etc.)
• Problem-solving with a continuous improvement mindset