Training & Onboarding Coordinator (NYC)

Tourneau|Bucherer; New York (NY); On-site; USD 67,000 - 73,000; Full time

Job summary

Bucherer USA is seeking a Training Assistant to join the Human Resources team in NYC. The role supports onboarding, training delivery, and learning coordination for retail and corporate teams, partnering with store leadership and the training team to bring programs to life.

The ideal candidate is highly organized, detail-oriented, and passionate about people development in a fast-paced luxury retail environment. Occasional travel to retail locations is expected.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in training, learning and development, retail operations, or hospitality.
• Watch/jewelry knowledge is a plus.
• Strong presentation and communication skills.
• Excellent organizational and project management abilities.
• Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel.
• Ability to travel occasionally to retail locations.
• Passion for luxury retail, client experience, and employee development.
• Highly organized and detail-oriented.
• Engaging and confident communicator.
• Collaborative and relationship-focused.
• Adaptable and proactive.
• Strong follow-through and accountability.

Responsibilities

• Support onboarding and training delivery for new hires.
• Lead portions of instructor-led workshops and training sessions.
• Assist with role-play activities, product knowledge sessions, and client experience workshops.
• Reinforce learning through in-store coaching and follow-up activities.
• Coordinate training schedules, calendars, and communications.
• Track training completion, certifications, and learning compliance.
• Maintain training records, dashboards, and reporting tools.
• Support LMS and eLearning platforms administration.
• Assist onboarding across multiple locations.
• Coordinate materials, resources, and logistics for new hires.
• Monitor onboarding progress and provide stakeholder updates.
• Partner with store leaders to identify learning opportunities.
• Gather feedback to improve training programs.
• Help implement company culture, client experience, and operational training initiatives.
• Prepare training materials, presentations, guides, and job aids.
• Create engaging learning activities and recognition programs.
• Own the Mystery Shop Program – analyze and deliver results.
• Support special projects as needed.

Skills

Presentation skills

Communication

Organization

Project management

MS Office

PowerPoint

Excel

Travel flexibility

Teamwork

Detail oriented

Education

Bachelor’s degree

Tools

LMS

eLearning

Job description

Bucherer USA is seeking a Training Assistant to join the Human Resources team in NYC. The role supports onboarding, training delivery, and learning coordination for retail and corporate teams, partnering with store leadership and the training team to bring programs to life.

The ideal candidate is highly organized, detail-oriented, and passionate about people development in a fast-paced luxury retail environment. Occasional travel to retail locations is expected.