Training & Onboarding Coordinator

Serenity Home Healthcare Inc.; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Serenity Home Healthcare Inc. in Chicago, IL seeks a Client Coordinator to ensure high-quality, timely, and well-coordinated care for assigned clients.

You will oversee onboarding, care plan management, scheduling, and documentation, acting as the primary contact for clients, caregivers, and internal teams. This full-time role requires strong organization, excellent communication, and proficiency with medical documentation.

Qualifications

• High school diploma or equivalent.
• 24hrs Online Caregiverlist training certificate.
• Past experience in intake or medical office administration.

Responsibilities

• Oversee client onboarding and care plan management.
• Coordinate scheduling and communication with clients, caregivers, and internal departments.
• Document all client-related communications in the client profile.
• Review and update care plans within specified timelines.
• Notify supervisors promptly of changes in client status to ensure continuity of services.
• Maintain a clearly defined schedule for every active client on the coordinator’s dashboard.
• Record all client-related communications for accurate documentation.

Skills

Customer service

Organizational skills

Time management

Communication skills

Computer literacy

Education

High school diploma or equivalent

Online Caregiverlist training certificate

Medical office administration experience

Job description

Job Summary

The Client Coordinator is responsible for ensuring high-quality, timely, and well‑coordinated care for all assigned clients. This role oversees client onboarding, care plan management, scheduling, communication, and documentation to support seamless service delivery. The Client Coordinator serves as the primary point of contact for clients, caregivers, and internal departments, ensuring that all client needs are addressed promptly, accurately, and in compliance with organizational standards and payer requirements..

Training and Onboarding Coordinator

Job Summary

The Client Coordinator is responsible for ensuring high-quality, timely, and well‑coordinated care for all assigned clients. This role oversees client onboarding, care plan management, scheduling, communication, and documentation to support seamless service delivery. The Client Coordinator serves as the primary point of contact for clients, caregivers, and internal departments, ensuring that all client needs are addressed promptly, accurately, and in compliance with organizational standards and payer requirements..

Responsibilities

• Client Accountability
  Responsible for overseeing thewell‑coordinated care of all assigned clients.
• Prompt Client Profile Adoption
  Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.
• New Client Staffing
  Complete staffing for all new clients within48 hours. Any delays must be immediatelyescalated to the Branch Manager.
• Care Plan Adjustment
  Process all updates to client care plans, including service or schedule changes, within 1 hour of receivingnew information.
• Timely Communication
  Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.
• Client Scheduling
  Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
• Thorough Documentation
  Record allclient‑relatedcommunication in the client profile to ensureaccurate, complete, and compliant documentation.
• Weekly Client Outreach
  Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.
• Missed Visit Management
  Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.
• Service Terminations
  Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.
• Uninterrupted Services
  Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise.
• Service Renewal for VA Clients
  Begin the renewal process for VA clients at least one month before authorizationexpirationto prevent service gaps.
• Client Monthly Survey Requirement
  Ensure completion of monthly surveys for all clients under the coordinator’s management.
• Annual Caregiver Performance Evaluation
  Ensure all caregivers serving assigned clients complete an annual performance evaluation.

Required Skills/Abilities

Strong affinity for customer service.Excellent organizational and time-management skills.Great communication skills.Proficient computer literacy.

Education and Experience

• High school diploma or equivalent.
• 24hrs Online Caregiverlist training certificate
• Past experience in intake or medical office administration.

Physical Requirement

Prolonged period of sitting at a desk and working on a computer

Monday to Friday

9:00am to 5:00pm

40 hours per week

Compensation details:

20-22 Hourly Wage