Training Manager - Hospitality & Catering

Saz’s Hospitality Group; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Saz's Hospitality Group is seeking a Training Manager to lead training initiatives across our hospitality divisions in Milwaukee. This full-time position involves developing training programs, coaching teams, and maintaining a strong on-site presence to foster a culture of learning and excellence.

Benefits

Comprehensive health, dental, and vision insurance

Paid time off

401(k) retirement plan with company match

Daily complimentary lunch

Employee discounts on restaurant and catering services

Discount tickets to performing arts shows

Opportunities for career advancement and professional development

Qualifications

• 3-5 years of professional training experience in hospitality/catering.
• Knowledge of catering operations and service standards.
• Proven track record in instructional design and adult learning.

Responsibilities

• Develop comprehensive training programs and educational materials.
• Conduct training needs assessments through direct observation.
• Facilitate training sessions and new hire orientation.

Skills

Training Development

Coaching

Project Management

Adult Learning Principles

Education

Degree in Education/Training, HR, or related fields

Job description

Description

Saz's Hospitality Group is seeking an experienced Training Manager to lead training programs across our diverse hospitality divisions. This full-time, salaried position is based at our Walkers Point office in Milwaukee, WI, and offers competitive compensation based on experience plus bonus opportunities. This position follows a Tuesday-Saturday schedule to match our event calendar.

What You'll Do

At Saz's, we believe every event is an opportunity to create over-the-top amazing experiences. As our Training Manager, you'll be developing the people and programs that bring our hospitality vision to life. This isn't your typical desk job. You'll spend more than half of your time in the field – visiting our locations, coaching teams at events, and creating meaningful learning moments in every interaction.

• Create comprehensive training programs using adult learning principles that embody Saz's hospitality values
• Develop engaging training materials, manuals, guides, and e-learning content
• Build train-the-trainer programs and identify internal champions who live our culture
• Establish continuing education pathways for career advancement
• Maintain regular on-site presence across all divisions and catering events
• Provide real-time coaching and mentoring during live operations
• Conduct training needs assessments through direct observation
• Build strong relationships with train-the-trainer team members through hands-on collaboration
• Partner with HR and division experts on instructional design initiatives
• Serve as primary facilitator for training sessions and new hire orientation
• Track training progress and evaluate program effectiveness

Requirements

What We're Looking For

• Degree in Education/Training, HR, or related fields preferred (or equivalent experience)
• 3-5 years of professional training experience, preferably in hospitality/catering
• Knowledge of catering operations, food safety, and service standards
• Passion for guest experience and ability to translate that into operational success
• Proven track record in instructional design and adult learning program development
• Strong project management skills with ability to execute independently
• Valid driver's license and reliable transportation for extensive local travel
• Flexibility to work evenings and weekends as event schedules require

What We Offer

As an 8-time recipient of the Top Workplace Award, we’re proud to provide a benefits package that includes:

• Comprehensive health, dental, and vision insurance with telehealth access
• Paid time off
• 401(k) retirement plan with company match
• Daily complimentary lunch
• Employee discounts on restaurant and catering services
• Discount tickets to Marcus Performing Arts Center shows
• Opportunities for career advancement and professional development

About Saz's

Since 1976, Saz's Hospitality Group has delivered catering, festivals, and retail experiences throughout Southeastern Wisconsin. We maintain a team-focused culture that values each employee's contribution to our success.

Ready to join our team? Apply today at www.Sazs.com and discover what makes Saz's a Top Workplace.

At Saz's, we celebrate diverse backgrounds and create an inclusive environment for all team members. Equal opportunity employer.