Training Manager

Goodwill of the Olympics & Rainier Region; Tacoma (WA); On-site; USD 96,793,000 - 105,218,000; Full time

Job summary

Goodwill of the Olympics & Rainier Region is seeking a Training Manager to provide operational leadership for workforce training programs across licensed Vocational School and associated services. You will supervise trainers, ensure program quality, and align training with labor market demand while meeting contract requirements from enrollment through employment.

The role emphasizes leadership, curriculum alignment, and data-driven performance management across multiple locations and virtual

Qualifications

• Lead and supervise trainers and staff to deliver high-quality training.
• Oversee multiple locations and virtual training environments.
• Align training with labor market demand and contract requirements.
• Ensure measurable outcomes: credential attainment, employment, and retention.

Responsibilities

• Monitor performance, coaching, and staff development to improve outcomes.
• Collaborate with career navigators, employers, and community partners.
• Ensure data accuracy and regular reporting to leadership.
• Maintain compliance with WTECB, OSPI, accreditation, and contracts.

Skills

Team management

Leadership

Curriculum alignment

Training operations

Performance monitoring

Tools

CaseWorthy

Job description

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary

The Training Manager provides operational leadership and continuous improvement for workforce training programs across Goodwill's licensed Vocational School and workforce development system. This position supervises training staff and ensures programs deliver measurable outcomes, including credential attainment, employment, retention, and career advancement. The Training Manager collaborates with the business development team to align training with labor market demand, employer needs while ensuring academic standards, and contract requirements are maintained. Working closely with career navigators, employers, community partners, and leadership, this role supports participant success from enrollment through employment while advancing Goodwill's mission and workforce development goals.

Hourly Rate: $33.78 - $36.72 per hour

Essential Duties and Responsibilities

Leadership & Team Management

• Supervise, coach, and support trainers, instructors, volunteers and lead training staff.
• Manage day-to-day workforce training operations across multiple locations and virtual environments.
• Lead implementation of academic and workforce training strategies and initiatives.
• Ensure consistent, high-quality training delivery, instructional standards, and participant experiences.
• Conduct classroom observations and evaluate training effectiveness.
• Foster a culture focused on employment outcomes, accountability, customer service, and student success.
• Provide ongoing coaching, professional development, and performance management for staff, including a focus on how our AEDI values translate into the classroom through our staff development.

Outcomes and Workforce Performance

• Establish and monitor performance goals related to enrollment, completion, credential attainment, employment, and retention.
• Ensure employability skills, career readiness, and workplace expectations are embedded throughout training programs.
• Partner with internal teams and employers to support participant transitions into employment.
• Promote equitable access, inclusive learning environments, career pathway awareness and employment opportunities for participants' success.
• Monitor attendance, engagement, retention, and completion across training programs.
• Monitor participant and program outcomes, implementing improvement and intervention strategies to address performance gaps and barriers impacting training, employment, and overall success.

Employer & Community Engagement

• Collaborate with employers, business engagement staff, and community partners to align training with workforce needs.
• Support the development of employer partnerships, internships, work experiences, apprenticeships, and job placement opportunities.
• Maintain awareness of labor market trends and ensure training programs remain responsive to industry demand.
• Gather employer feedback and incorporate recommendations into program improvement.
• Represent Goodwill at workforce development meetings, industry groups, employer events, and community partnerships.
• Ensure all training includes guest speaking, mock interview support and/or other forms of volunteer engagement that support the success of training offered.

Curriculum, Training, and Program Quality

• Support curriculum continuous improvement.
• Ensure training content aligns with industry standards, credential requirements, and employer expectations.
• Promote effective instructional practices, educational technology, and innovative learning approaches.
• Maintain high standards for participant engagement, classroom management, and instructional quality.
• Partner with the Director of Academics and the Strategic Partnerships team on curriculum development, implementation, enhancements, and new training

Data, Performance, and Reporting

• Partner with internal teams to ensure compliance with WTECB, OSPI, accreditation, contract, and organizational requirements.
• Ensure accurate documentation, attendance tracking, participant records, and outcome reporting.
• Maintain audit readiness and support monitoring visits.
• Ensure data integrity and effective utilization of systems such as CaseWorthy.
• Analyze performance data and feedback to drive continuous improvement and inform decision-making.
• Provide regular reports and performance updates to leadership.