Senior Human Resources Manager- Development

Goodwill of Southern Nevada; Nevada (IA); On-site; USD 80,000 - 85,000; Full time

Job summary

Goodwill of Southern Nevada is seeking a Senior Training Manager to lead development and delivery of learning initiatives across the organization. The role includes LMS administration, leadership development, and onboarding programs to support performance and culture.

You will collaborate with leaders, design engaging training, and measure impact to drive workforce development and operational excellence.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Instructional Design, Education, Business Administration, or related field required. Equivalent relevant education and experience may be considered.
• Minimum of seven (7) years of progressively responsible training, learning and development experience.
• Demonstrated experience administering an LMS and developing classroom and online learning required.
• Demonstrated experience developing and facilitating leadership training required.
• Experience with career pathing, succession planning, talent development, and learning analytics preferred.

Responsibilities

• Designs, develops, facilitates, and continuously improves professional classroom, virtual, and online learning for hourly team members through senior leadership.
• Creates and enhances training materials for New Hire Orientation, leadership development, compliance, professional development, and other organizational learning needs.
• Applies adult-learning and instructional design principles to create modern, engaging, and effective training materials, presentations, e-learning courses, activities, assessments, and learning resources.
• Partners with leaders and subject matter experts to identify learning needs and develop solutions that improve knowledge, performance, and organizational effectiveness.
• Evaluates training effectiveness and uses participant feedback, performance results, and organizational needs to continuously improve learning programs.

Skills

LMS administration

Instructional design

Leadership training

Communication skills

Education

Bachelor’s degree in HR/OD/ID/Business

Job description

Job Details

Job Location: Corporate Office - 250 E Pilot Rd. - Las Vegas, NV 89119

Salary Range: $80,000.00 - $85,000.00 Salary

ESSENTIAL EXPECTATIONS

Mission, Vision, and Values Expectations

At Goodwill, our mission, vision, and values guide how we serve our community, support one another, and conduct our work. Every team member is expected to demonstrate behaviors consistent with our core values, contribute to a positive and mission-focused culture, and perform their responsibilities in a manner that advances the organization's purpose and impact.

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Summary

The Senior Training Manager leads the development and delivery of Goodwill’s learning and development initiatives for team members at all levels of the organization. This position designs modern, engaging classroom, virtual, and online learning; administers and optimizes the Learning Management System (LMS); develops leadership and career development programs; and ensures onboarding and training initiatives support organizational performance, culture, engagement, and workforce development.

Responsibilities

• Designs, develops, facilitates, and continuously improves professional classroom, virtual, and online learning for hourly team members through senior leadership.
• Creates and enhances training materials for New Hire Orientation, leadership development, compliance, professional development, and other organizational learning needs.
• Applies adult-learning and instructional design principles to create modern, engaging, and effective training materials, presentations, e-learning courses, activities, assessments, and learning resources.
• Partners with leaders and subject matter experts to identify learning needs and develop solutions that improve knowledge, performance, and organizational effectiveness.
• Evaluates training effectiveness and uses participant feedback, performance results, and organizational needs to continuously improve learning programs.
• Serves as the subject matter expert and primary administrator for the LMS, including building and publishing courses, assignments, learning paths, assessments, and curriculum.
• Manages the LMS learning library, course content, assignments, records, reporting, system maintenance, and overall organization and accuracy of learning resources.
• Develops reports and analyzes LMS data to track completion, participation, learning effectiveness, trends, and training gaps and provides recommendations to leadership.
• Evaluates and utilizes emerging learning technologies, including artificial intelligence, to modernize and improve learning delivery and administration.
• Develops high-level leadership programs and learning experiences for supervisors, managers, directors, and senior leadership.
• Creates, manages, and enhances organizational career paths and learning opportunities that prepare team members for advancement and cross-functional career opportunities.
• Establishes and maintains effective onboarding and New Hire Orientation programs that provide a consistent introduction to Goodwill’s culture, expectations, and workplace.
• Provides learning and development expertise related to workforce planning, organizational restructuring, talent development, succession planning, and internal advancement.
• Supports and reinforces Goodwill’s culture, mission, competencies, and Work with Purpose through training, leadership development, onboarding, and career development.
• Partners with Human Resources and organizational leadership to strengthen team member engagement, retention, leadership effectiveness, and organizational capability.
• Builds and maintains effective relationships with organizational leaders, HR peers, subject matter experts, community leaders, educational institutions, and professional partners.
• Maintains knowledge of current learning, leadership, technology, and workforce development practices and proactively recommends improvements to Goodwill’s learning strategies.
• Establishes repeatable CARF processes for Human Resources in collaboration with the CARF program manager. Ensures compliance with all Goodwill and CARF standards for program certification as directed by CARF.
• Other job duties as assigned.

POSITION SUCCESS INDICATORS

• Develops and delivers high-quality, modern learning programs that strengthen knowledge, leadership capability, job performance, and team member development across all organizational levels.
• Maintains an effective, accurate, and well‑organized LMS that provides reliable learning assignments, reporting, analytics, career paths, and development resources.
• Demonstrates measurable improvement in training effectiveness, onboarding, leadership development, career readiness, and participation through data, trends, and stakeholder feedback.
• Anticipates organizational learning needs and builds strong partnerships that advance Goodwill’s culture, team member engagement, internal development, and organizational effectiveness.

EDUCATION, EXPERIENCE AND REQUIREMENTS

REQUIRED

• Bachelor’s degree in Human Resources, Organizational Development, Instructional Design, Education, Business Administration, or related field required. Equivalent relevant education and experience may be considered.
• Minimum of seven (7) years of progressively responsible training, learning and development, instructional design, or organizational development experience.
• Demonstrated experience administering an LMS and developing classroom and online learning required.
• Demonstrated experience developing and facilitating leadership training required.
• Experience with career pathing, succession planning, talent development, and learning analytics preferred.

Experience

• Minimum of five years of progressively responsible training, learning and development, instructional design both online, virtual and classroom.
• Demonstrated experience administering an LMS
• Demonstrated experience developing and facilitating leadership training required.
• Experience with career pathing, succession planning, talent development, and learning analytics preferred.
• Ability to identify and develop leaders.
• Possesses project and people management skills.
• Proven experience in exercising effective independent judgement and independent work completion with minimal supervision.
• Excellent time management skills with a proven ability to meet deadlines.
• Must be creative as necessary in program development and identification of solutions for team members and Goodwill.
• Outstanding analytical and problem‑solving skills. View problems not as "yours" but as "ours."
• Possesses effective verbal and written communication skills among diverse audiences.
• Proven experience in maintaining confidential records and documentation.
• Must be collaborative to arrange programs and sessions with store and operations management.
• Ability to maintain effective working relationships with all team members.
• Familiar with a wide range of local community resources, services, and training.
• Highly detailed oriented and organized with particular attention to details.
• Proficiency with Microsoft Office suite, including a strong emphasis on Word, Excel, and Outlook.
• Possesses strong interpersonal skills with excellent communication skills.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.

ENVIRONMENTAL FACTORS

Work performed is primarily in an office environment. Must be able to tolerate extreme heat or cold due to traveling from one location to another or working in a warehouse environment.

PHYSICAL FACTORS

• Ability to be mobile for extended periods.
• Ability to push, pull and lift training materials as needed.

Qualifications