Training Manager

Community Heart & Soul; Shelburne (VT); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Community Heart & Soul is seeking a Training Manager to lead the Coach Training Program, mentor coaches, and coordinate virtual and in-person learning across a growing national network. Based in Shelburne, VT, the role supports a remote work option and requires strong facilitation, collaboration, and program-management skills.

You will work with a Senior Director of Training and a team to revise curricula, run trainings, and provide ongoing support to Heart & Soul Coaches as communities

Qualifications

• Experience in community development, planning and education.
• Strong written and verbal communication skills.
• Ability to coach and mentor coaches.
• Experience with virtual facilitation and collaborative learning.
• Ability to manage multiple partners and communities.

Responsibilities

• Facilitate all aspects of the Community Heart & Soul Coach Training Program in-person and virtually.
• Guide and support Heart & Soul Coaches through meetings and coaching.
• Use assessment tools to provide feedback during field experiences.
• Co-facilitate training with Coaches in communities.
• Market and promote the program to prospective towns and partners.
• Maintain relationships with Partners, Coaches, and communities.
• Support program operations: newsletters, forums, and data tracking.
• Travel 4–6 days per month as required.

Skills

Community development

Virtual facilitation

Excellent communication

Coaching/mentoring

Team collaboration

Organizational skills

Stakeholder management

Travel readiness

Tools

Salesforce

Learning Management Systems

Job description

Community Heart & Soul is a resident-driven process that engages the entire population of a town in identifying what they love most about their community, what future they want for it, and how to achieve it. Developed and field-tested over a decade in partnership with over 100 small cities and towns across America, Community Heart & Soul is a proven process for engaging a community in shaping its future.

The Community Heart & Soul organization is focused on expanding our namesake program to include hundreds of additional small cities and towns across the country. The Training Manager plays an important role in helping us achieve this objective.

The Community Heart & Soul Training Team, comprised of a Senior Director of Training and four Training Managers, supports the work of a national network of Certified Heart & Soul Coaches. The Training Team works collaboratively to execute training events, revise and continuously improve training curriculum, and provide ongoing support to Heart & Soul Coaches as they work with communities to implement the Community Heart & Soul model.

ABOUT THE POSITION

Community Heart & Soul Coach Training, Mentoring and Assessing: The Training Team delivers a comprehensive training program for Community Heart & Soul Coaches that integrates formal instruction, collaborative learning, and field experience. All members of the Training Team play an important role in the successful execution of the Community Heart & Soul Coach Training Program.

Duties include:

• Facilitate all aspects of the Community Heart & Soul Coach Training Program both in-person and virtually, using the Community Heart & Soul training curriculum
• Guide and support Heart & Soul Coaches (this includes frequent Zoom meetings, phone calls, and in-person meetings) in their knowledge and understanding of Community Heart & Soul and their work with Heart & Soul communities
• Utilize assessment tools and provide constructive feedback and direction for Heart & Soul Coaches during their field experience in a Heart & Soul community
• Co-facilitate training alongside Coaches in Heart & Soul communities, modeling effective facilitation and a command of the Community Heart & Soul training curriculum

Community Heart & Soul Marketing and Promotion: The Training Team also works with Heart & Soul Coaches as they conduct in-person introductory meetings with residents and town officials in prospective Heart & Soul communities and at regional events.

Duties include:

• Guide and support Heart & Soul Coaches to market and promote the program benefits of the Community Heart & Soul model to prospective towns, moving them from awareness to consideration and adoption
• Create, strengthen and maintain relationships with prospective and existing Partners, Coaches, and communities in new and existing market areas

Community Heart & Soul Program Support: The Training Team conducts programs to support the national network of Heart & Soul Coaches as well as over 100 Heart & Soul communities.

Duties include:

• Support the design, administration and facilitation of a National Communities of Practice for Coaches and Heart & Soul towns
• Manage communication with the Community Heart & Soul Coach Network, including the creation of a quarterly newsletter and management of a virtual discussion forum
• Manage a system for Heart & Soul communities to track their outcomes and achievements while they implement the Community Heart & Soul model. (This includes developing orientation materials for community onboarding, creating infographics and reports, and managing the data input process.)
• Provide feedback, assist in revising content, and contribute to training revision cycles for the Community Heart & Soul training curriculum
• Other duties and responsibilities as assigned

Required Skills/Abilities

• Experience in the field of community development, planning, organizing, and/or education
• Passion and dedication for engaging diverse groups to make a positive difference in small cities and towns
• Experience with virtual facilitation
• Excellent written and verbal communication skills, with a focus on listening to understand
• Coaching/mentoring mindset demonstrating the ability to develop, build and maintain positive relationships
• Team-oriented, with an ability and desire to collaborate through co-designing, co-facilitating, co-mentoring, and co-learning
• Well-organized and able to track, prioritize and advance initiatives involving multiple people and organizations

In addition to the above, it is advantageous to have skills and experience with one or more of the following areas:

• Experience with evaluation, community outcomes measurement, and database management
• Familiarity with learning management systems and virtual learning platforms
• Experience with Customer Relationship Management software (Salesforce)

Travel:

Ability to travel by plane and car for 4-6 days/month on average

Location:

The Community Heart & Soul office is in Shelburne, VT. This can be a remote position.