Trainer

VersiCare Group; Troy (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

VersiCare Group seeks a friendly Trainer to support new hires, keep training organized, and assist with classes both in person and virtually. You will help maintain compliance and create a welcoming learning environment.

Responsibilities include coordinating training dates, onboarding, tracking certifications, and ensuring smooth operation of the online platform. A detail-oriented, customer-focused communicator will excel in this role.

Qualifications

• 2 years post-high school education or equivalent experience in customer service, admin, HR, training, caregiving, or office support
• Basic knowledge of Microsoft Office (Outlook, Word, Excel)
• Valid driver’s license
• Ability to sit/stand for extended periods
• Occasional evenings, weekends, and local travel for trainings

Responsibilities

• Assist with and conduct training classes (in person & virtual)
• Support onboarding and required trainings for new hires
• Improve training sessions using feedback and evaluations
• Troubleshoot online training platform issues for employees
• Engage learners and create a welcoming training experience
• Coordinate training dates, locations, instructors, and materials

Skills

Customer service

Public speaking

Organizational skills

Tech-savvy

Education

2 years post-high school education or equivalent experience

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

Description

We’re looking for a Trainer who thrives in a fast-paced, people-focused environment. You’ll be a key part of our training department—supporting new hires, keeping training organized and compliant, and assisting with classes both in person and virtually. If you have great customer service skills, strong attention to detail, and a personality that shines, we want to hear from you.

What You’ll Do

Training & Onboarding Support

• Assist with and conduct training classes (in person & virtual)
• Support new hires through onboarding and required trainings
• Help improve training sessions using feedback and evaluations
• Troubleshoot online training platform issues for employees
• Engage learners and create a welcoming training experience

Administrative & Customer Service Support

• Coordinate training dates, locations, instructors, and materials
• Create and maintain a monthly training calendar
• Schedule, confirm, and remind staff of required trainings
• Enter and maintain accurate training and certification records
• Answer training phone lines and respond to training emailsProcess certification requests and distribute certificates/cards
• Run training reports and track compliance requirements
• Collect missing documentation from employees as needed

Compliance Support

• Monitor training compliance for field and internal staff
• Communicate with employees regarding training requirements
• Partner with recruiters and internal teams when compliance issues arise

General Office & Team Support

• Maintain organized filing systems (digital and physical)
• Track and order training supplies (CPR kits, PPE, Red Cross materials, etc.)
• Assist with special projects as needed

Requirements

What We’re Looking For

• Strong customer service skills — you enjoy helping people and solving problems
• Comfortable speaking on the phone, virtually, and eventually in front of groups
• Organized, detail-oriented, and able to juggle multiple priorities
• Confident communicator with a friendly, approachable personality
• Tech-comfortable and able to troubleshoot basic online training issues
• Willingness to learn and grow into training facilitation
• Team-oriented with a positive, can‑do attitude

Experience & Requirements

• 2 years post-high school education or equivalent experience (customer service, admin, HR, training, caregiving, or office support)
• Basic knowledge of Microsoft Office (Outlook, Word, Excel)
• Valid driver’s license
• Ability to sit/stand for extended periods
• Occasional evenings, weekends, and local travel for trainings