Training Manager

The Service Companies; Lake Charles (LA); On-site; USD 55,000 - 85,000; Full time

Job summary

The Training Manager at The Service Companies shapes the new hire experience and retention across our operating departments. This hands-on role plans, delivers, and reinforces onboarding that helps team members succeed from day one with on-floor coaching and practical training.

You will partner with operations and people leaders, monitor training effectiveness, maintain records, and ensure OSHA and client SOP compliance while promoting The TSC Way on every property.

Qualifications

• 3–5 years of training, L&D, hospitality leadership, or operations management experience.
• Hands-on training with large hourly workforces and retention focus.
• Proven leadership and program management ability.
• Strong facilitation, coaching, and organizational skills.
• Knowledge of adult learning principles and training methods.
• Proficiency with Microsoft Office Suite.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Lead new hire orientation and onboarding for hourly and leadership staff.
• Deliver hands-on, in-the-field training across operational departments.
• Plan training schedules, materials, and resources in advance.
• Conduct check-ins with new hires to reinforce skills on the floor.
• Provide retraining or coaching until proficiency is reached.
• Collaborate with operations to identify gaps and adjust training.
• Monitor training effectiveness through observations and metrics.
• Maintain training records and certifications per standards.
• Ensure compliance with safety programs, OSHA, and client SOPs.
• Coach inspectors and management on leadership and engagement.
• Report training completion and retention outcomes to senior leadership.
• Promote The TSC Way and a positive client property culture.

Skills

Training delivery

Coaching

Leadership

Planning

Onboarding

Facilitation

MS Office

Adult learning

Education

Bachelor's in Hospitality or related field

Job description

The Training Manager plays a key role in shaping the new hire experience and driving retention across our operational departments. This hands-on position is responsible for planning, delivering, and reinforcing training that helps team members succeed from day one, through hands-on onboarding, in-the-field coaching, structured check-ins after training, and retraining when needed. The ideal candidate is a proactive planner who prepares training schedules and resources in advance, thrives working directly alongside teams on the floor, and embodies The TSC Way by fostering a positive, engaging, and service-focused culture at every client property.

• Lead new hire orientation and onboarding for hourly and leadership team members, setting the tone for a strong start and early retention
• Deliver hands-on, in-the-field training for housekeeping, stewarding, public area, kitchen cleaning, and other operational departments, working directly alongside team members rather than classroom-only instruction
• Plan and prepare training schedules, materials, and resources in advance to ensure sessions run smoothly and align with property staffing needs
• Conduct check-ins with new hires during their first few weeks after training to catch issues early and reinforce skills on the floor
• Provide hands-on retraining or coaching for anyone needing extra support, staying with them until they're fully proficient
• Partner with operations and people leaders to spot performance gaps and turnover risk, adjusting training in real time
• Monitor training effectiveness through direct observation, audits, and performance metrics
• Maintain accurate training records and certifications in compliance with company standards
• Ensure compliance with safety programs, OSHA requirements, and client SOPs
• Trains and coaches inspectors and management on leadership, communication, and employee engagement
• Recognize employee achievements and promote a culture of continuous learning
• Serve as the main training point of contact between the client property and The Service Companies' leadership
• Report on training completion, retention outcomes, and compliance to senior leadership
• Promote The TSC Way by fostering a positive, engaging, and service-focused work environment at every client property

Requirements

• 3-5 years of training, L&D, hospitality leadership, or operations management experience, preferably in a hotel, casino, or large resort
• Proven hands-on training experience with large, hourly workforces, with a focus on new hire retention
• Proven leadership ability and a track record of successfully managing training or development programs
• Strong facilitation, coaching, and organizational skills; comfortable planning ahead and managing multiple initiatives
• Knowledge of adult learning principles and training methodologies
• Proficiency with Microsoft Office Suite
• Flexible schedule availability, including evenings, weekends, and holidays
• Ability to stand for extended periods and move throughout operational areas
• Compliance with company/client appearance standards