Training Manager

OTG Management; Houston (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

OTG Management is seeking a Training Manager at IAH Airport to lead the Learning and Development function and elevate crewmember and guest experiences. The role centers on shaping the airport's training strategy, aligning with Operations and HR, and delivering programs that drive performance and retention.

The ideal candidate has 3-4 years in hospitality operations or HR-focused training, strong communication, and the ability to manage multiple training initiatives, including onboarding, manager

Qualifications

• 3-4 years experience in hospitality operations, training or HR.
• Excellent verbal and written communication skills.
• Ability to train, delegate, coach and develop peers, leaders, and crewmembers.
• Willing to work a minimum of two operational shifts per week.

Responsibilities

• Lead orientation and onboarding programs; reduce turnover.
• Develop training plans for salaried and hourly crewmembers; provide coaching and validation.
• Manage the Certified Trainer Program and core training schedules.
• Ensure compliance with Workplace Harassment Prevention and other required trainings.
• Track training activities and oversee LMS administration.
• Collaborate with Airport Leadership and HR on training initiatives.

Skills

Communication skills

Training experience

Hospitality operations

Education

Associate degree

Bachelor’s degree

Job description

$60,000 -$70,000 per year

Job Title: Training Manager

Location: IAH Airport

Compensation: $60,000 -$70,000 per year

Reports to: Airport Director - Director of Learning and Development

Who We Are

On the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than three hundred unique dining and retail locations across North America’s busiest airports, we are fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At OTG, people truly come first. We invest in our teams and foster growth in an exciting, challenging environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We are committed to fostering an inclusive, safe, and dynamic workplace where individuals feel empowered to contribute and grow.

Why This Job is a Big Deal

The Training (Learning & Organizational Development) Manager partners with airport leadership and the Organizational Development team to foster a positive culture and continuously enhance the crewmember and guest experience. By leading the airport's learning and development strategy, this role ensures training is delivered consistently and effectively to support crewmember growth and overall terminal performance.

In This Role, You Will Be Responsible For:

New Hire Orientation & Onboarding

• Reduce turnover by partnering with HR, Organizational Development, and Operations teams to create effective orientation and onboarding experiences for all crewmembers, including ownership of orientation and onboarding programs.
• Establish training plans for all new salaried airport crewmembers and partner with operational leaders to provide on-the-job training, coaching, and validation that prepares them for success in their roles.
• Partner with Operations leaders and HR to establish training plans for hourly crewmembers, validate learning paths, and maintain training materials.

Training & Development

• Schedule, facilitate, and maintain the Certified Trainer Program, including ongoing education and communication for the trainer team.
• Develop, execute, and communicate the schedule of core training programs for all crewmembers, including Manager Essentials, Train-the-Trainer, Brand Partner Training, and other development initiatives.
• Ensure the airport achieves and maintains compliance with all required training programs, including Workplace Harassment Prevention, Food Handler Certification, Alcohol Awareness, Fire and Life Safety, and other regulatory requirements.
• Track, monitor, and report on all training activities, partnering with leadership to drive completion, performance outcomes, and behavior-based assessments and audits.
• Support LMS administration, including course enrollment management and assessment approvals.
• Review new hire surveys and other performance data and regularly connect with crewmembers, trainers, and managers to identify opportunities for improving onboarding and training programs.
• Communicate new training initiatives to airport leadership and managers and partner with them to ensure successful implementation.
• Partner with Airport Leadership and HR to communicate operational changes, including menu updates, promotions, and other business initiatives, to crewmembers.

Facilitation & Delivery

• Facilitate and coordinate quarterly United Airlines subtenant training and partner with Property Management to identify training opportunities and relevant topics.
• Lead training planning, coordination, and delivery for new concept openings.

Collaboration & Partnership

• Support skill development, competency-building initiatives, and leadership pipeline programs for local crewmembers, including Manager Essentials, Evolving Leadership, Advancing Leadership, Career GPS, and similar programs.
• Participate regularly in feedback loops with PAS Learning & Development to pilot, test, and improve programs and processes, while sharing airport-specific training needs to support scalable company-wide solutions.
• Partner with HR Business Partners to identify skill and career development gaps and recommend effective development solutions.
• Collaborate with HR and leadership teams to identify and support continuing education and individual development opportunities, including Individual Development Plans (IDPs).
• Stay informed about company standards and effectively communicate updates and expectations to all levels of the organization.
• Manage and monitor the local training budget, optimizing resources to support business objectives while maintaining fiscal responsibility and alignment with Airport Leadership.
• Work a minimum of two operational shifts in the terminal each week to maintain visibility, strengthen relationships, and stay connected to the day-to-day operation.

Education:

• Associate degree (required)
• Bachelor’s Degree (preferred)

Qualifications:

• 3 - 4 Years’ Experience in Hospitality Operations, Training or HR
• Demonstrated results creating a high-performance workplace through cultural leadership that Sustains Results
• Excellent verbal and written communication skills
• Commitment to service of guests and all crewmembers
• High integrity, work ethic, passion, and commitment to OTG values
• Ability to train, delegate, coach and develop peers, leaders, and crewmembers
• Ability to clear OTG background checks as well as any requirements to obtain Airport badges.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Interview Location: IAH Airport, Level 1

• Departures /Check-In
• Terminal E, United Airlines.