Training Manager

Insight Global; Blue Ash (OH); Presencial; USD 70.000 - 95.000; Tempo integral

Resumo da vaga

Insight Global is seeking a Training Manager to support an Asset Protection Center of Excellence for a major grocery client in the Cincinnati area. You will develop, deliver, and improve training and coaching for three teams: customer claims & video review, internal fraud analytics, and alarm monitoring.

You will lead new-hire training, ongoing education, refresher training, and targeted coaching, partnering with operational leaders and SMEs to identify learning needs and ensure training stays

Qualificações

• 2-4 years in training, coaching, learning & development, or operational enablement.
• Experience delivering training programs for new and existing team members.
• Translate complex processes into clear, engaging training content.
• Experience in Asset Protection, security, or retail operations environments.

Responsabilidades

• Lead new-hire training and ongoing education.
• Develop and deliver coaching initiatives to improve performance.
• Partner with operational leaders and SMEs to identify learning needs and gaps.
• Align training with program requirements and evolving processes.

Conhecimentos

Training program design

Coaching and feedback

Content creation

Performance analytics

Descrição da vaga

Job Description

A retail employer in the Cincinnati area is seeking a Training Manager to support the ongoing success and development of an Asset Protection Center of Excellence for a major grocery retail client. This role will be responsible for developing, delivering, and continuously improving training and coaching programs across three specialized teams: customer claims & video review, internal fraud analytics, and alarm monitoring.

The Training Manager will play a key role in ensuring team members are prepared to perform effectively and consistently by leading new-hire training, ongoing education, refresher training, and targeted coaching initiatives. This individual will partner closely with operational leadership, subject matter experts, and client stakeholders to identify learning needs, reinforce process and quality expectations, and ensure training evolves alongside program requirements.

Skills and Requirements

• 2-4 years of experience in training, coaching, learning & development, or operational enablement.
• Proven experience developing and delivering training programs for new and existing team members.
• Strong coaching and facilitation skills, with the ability to provide clear, actionable feedback.
• Experience creating training materials, job aids, process guides, and other learning resources.
• Ability to translate complex processes and technical information into clear, engaging training content.
• Strong communication, organization, and presentation skills.
• Experience partnering with operational leaders and subject matter experts to identify training needs and performance gaps.
• Strong attention to detail with the ability to adapt training approaches based on team and program needs.
• Experience in Asset Protection, security, surveillance, or retail operations environments.
• Background in quality assurance, performance coaching, or evaluating service delivery.
• Experience supporting training within a contact center, operations center, or other high-volume environment.
• Experience with train-the-trainer programs, refresher training, or continuous learning initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].