Training Lead, Risk Ops — Elevate Disputes & Compliance

Current; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Equity stock options

401(k) plan

Discretionary bonus

Biannual performance reviews

Medical, dental and vision coverage

Paid holidays and flexible time off

Parental leave

Commuter benefits

Fitness benefits

FSA benefit

EAP programs for mental health

Mental health apps access

Team building activities

Job summary

Current is seeking a Training Lead, Risk Operations in New York to own disputes training standards, curriculum, and governance for a distributed team, including BPO partners. You will translate Reg E, Reg Z, and CFPB requirements into practical learning, driving scale and quality across the Risk Operations function.

You will lead curriculum design, onboarding, and ongoing skills development, collaborating with QA, Compliance, and Operations to ensure consistent, auditable training at pace in a

Qualifications

• 4+ years of experience in training, instructional design, or operations training in disputes, fraud, or financial risk operations.
• Strong understanding of Reg E, Reg Z, and CFPB guidelines and translating them into practical training.
• Experience scaling training programs in fast-moving operational environments.
• Experience designing multi-format training content: onboarding, guides, e-learning, scenarios.
• Ability to collaborate across BPO and internal teams and maintain training standards.
• Adept at using QA, Operations, Compliance, and Knowledge Management data to improve training.
• Excellent written and verbal communication for frontline and leadership audiences.
• Experience with consumer fintech or payments is a plus.

Responsibilities

• Own and continuously improve the disputes training curriculum and ensure alignment with regulatory standards.
• Design and maintain onboarding modules, guides, regulatory training, and refreshers for both BPO and internal teams.
• Ensure training reflects Reg E, Reg Z, CFPB requirements and updates when policies change.
• Partner with QA to use error trends for training prioritization and remediation programs.
• Build and own the formal training program for internal disputes, including onboarding and ramp readiness.
• Govern training delivery across outsourced partner teams and set content accuracy standards.
• Define readiness and nesting criteria with Operations leadership; monitor ramp and adjust interventions.
• Develop facilitator guides and delivery materials for consistency across teams.
• Track learning effectiveness and report outcomes to Risk Operations leadership.
• Collaborate with Compliance to ensure audit-ready training documentation.

Skills

Instructional design

Disputes training

Regulatory knowledge

Cross-functional collaboration

Tools

Lessonly

WorkRAMP

TalentLMS

Job description

Current is seeking a Training Lead, Risk Operations in New York to own disputes training standards, curriculum, and governance for a distributed team, including BPO partners. You will translate Reg E, Reg Z, and CFPB requirements into practical learning, driving scale and quality across the Risk Operations function.

You will lead curriculum design, onboarding, and ongoing skills development, collaborating with QA, Compliance, and Operations to ensure consistent, auditable training at pace in a