Training & Human Rights Programs Coordinator

Commonwealth of Massachusetts; Middleborough (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

The Department of Developmental Services (DDS) seeks a Consumer Supports and Training Program Coordinator to lead agency-wide training initiatives for more than 600 staff and to assess training and support needs through surveys, feedback, and evaluation tools.

In collaboration with executive leadership, the role helps ensure training programs are effective, compliant, and aligned with the DDS mission, while coordinating human rights activities for three committees.

Qualifications

• Familiarity with state and federal regulations related to human services, training compliance, and incident reporting systems, including HCSIS and MassAchieve.
• Understanding of adult learning principles and training program development methods.
• Experience with organizational operations, administrative practices, and program evaluation techniques.
• Understanding of person-centered planning, treatment safeguards, and rights protections for individuals receiving services.
• Proficiency with data management systems and reporting requirements for staff training and compliance tracking.
• Familiarity with continuous quality improvement practices and performance measurement.
• Strong supervisory skills, including guiding, developing, and evaluating staff.
• Excellent written communication skills for developing policies, reports, and formal correspondence.

Responsibilities

• Provide supervision and guidance to Training Technicians and oversee all phases of training programs, including development, implementation, evaluation, and continuous improvement to meet organizational needs.
• Serve as the Human Rights Coordinator for three Human Rights Committees and promote the protection of individual rights throughout the agency.
• Develop and deliver human rights training to individuals supported by the agency and staff to promote self-advocacy, awareness, and understanding of individual rights.
• Meet with Human Rights Officers at least twice per year to review concerns, identify trends, and support effective human rights practices.
• Identify and coordinate external training resources and opportunities to enhance staff development and improve outcomes for individuals supported by the agency.
• Actively participate in multiple committees, including Human Rights, Risk Management, Diversity, and Regional/Agency Training Committees, and contribute to policy development, risk mitigation, educational opportunities, and continuous organizational improvement.
• Support educational initiatives, including programs such as the DDS/LPN Program.
• Recruit and onboard Human Rights Committee members by maintaining relationships with local law schools, reviewing committee documentation, and communicating recommendations to senior leadership for appropriate action and oversight.
• Coordinate administrative operations and support staff by evaluating workflows, identifying opportunities for improvement, and implementing corrective actions to promote efficiency and compliance.
• Direct agency-wide training operations, including maintaining the training database, producing required reports such as MassAchieve reports, and ensuring compliance with documentation and regulatory standards.
• Conduct evaluation activities for training and mentoring programs, including administering satisfaction surveys, analyzing results, and presenting findings to leadership to support informed decision-making.
• Create reports and establish audit systems for agency management related to training needs, individual supports, compliance, and organizational effectiveness.
• Coordinate special projects and other initiatives as assigned.

Skills

Supervisory skills

Training program development

Human rights coordination

Data management

Regulatory compliance

Written communication

Tools

MassAchieve

HCSIS

Job description

The Department of Developmental Services (DDS) seeks a Consumer Supports and Training Program Coordinator to lead agency-wide training initiatives for more than 600 staff and to assess training and support needs through surveys, feedback, and evaluation tools.

In collaboration with executive leadership, the role helps ensure training programs are effective, compliant, and aligned with the DDS mission, while coordinating human rights activities for three committees.