Training & Field Support Specialist (Top Secret Clearance Required)

Akima; Denver (CO); On-site; USD 103,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO

Job summary

Suvi in Denver, CO is seeking a Training & Field Support Specialist to develop course materials, deliver IT software training in person and online, and provide ongoing end-user support for analytical applications.

The role requires a Top Secret clearance with SCI eligibility, 25% travel, and strong communication and classroom training skills, along with proficiency in Microsoft Office. On-site duties and stakeholder collaboration are essential.

Qualifications

• Clearance: Active Top Secret with SCI eligibility required.
• Willingness to travel ~25% and work on-site in Denver, CO.
• Experience in IT training, classroom and virtual delivery.
• Experience with IC platforms, operations, and terminology preferred.
• Experience supporting IT training for federal agencies or helpdesk environments.
• Strong communication, customer service, and problem-solving skills.
• Proficiency in Microsoft Office and data presentation.

Responsibilities

• Master analytical applications to instruct end users on system functions.
• Deliver IT software training in person and virtually.
• Create training materials tailored for various courses.
• Provide frontline field support and ad hoc training.
• Travel to client sites to deliver training sessions.
• Collaborate with stakeholders to refine training programs.

Skills

Oral and written communication

Customer service

Microsoft Office

Data analysis (Excel)

Training delivery

Travel readiness

End-user support

Education

IT subject education/training

Tools

Analyst's Notebook

Palantir

TAC/FADE

Job description

Suvi is looking for a Training & Field Support Specialist to work in Denver, CO. The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce.

Responsibilities

• Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
• Delivers IT software training in person and virtually.
• Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Offers frontline field support, encompasses ad hoc training, troubleshoots, and critical incident assistance.
• Undertakes travel to deliver training sessions, adapting to diverse locations as needed.
• Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications

• Active Top Secret clearance with SCI eligibility required.
• Must be comfortable and available for 25% travel.
• Experience in a technical support position or training in a Windows-based IT environment (three (3) years of experience is preferred). Full-time internships may count for this experience.
• Experience in delivering IT training in a classroom and virtual environment.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (one (1) year of experience preferred).
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
• Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.

Desired Qualifications

• Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook, Palantir, and TAC/FADE.
• A formal education in an IT subject, training, or education-related field.
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
• Experience developing and updating curriculum and lesson plans.
• Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Job ID

2026-26017

Work Type

On-Site

Pay Range

$103,000 - $110,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full‑time and part‑time employees.

Company Description

Work Where it Matters

For our shareholders

Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers

Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers' missions safely, securely, and efficiently.

As a Suvi employee

You will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.