Training & Development Specialist | Flexible Hours & Career Growth

Abricu; Illinois; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401k Match up to 7.98%

Blue Cross health insurance

Vacation 12 days per year

Personal leave 5 days per year

3 paid holidays per year

Relaxed dress code: business casual +ロ

Job summary

Abricu is seeking a Training and Development Specialist to enhance member service and sales culture through robust training programs. You will assess needs, design content, and coordinate cross-training, ensuring ongoing staff development and compliance.

You will facilitate web-based training, update knowledge resources, and support budgeting. Flexibility to travel among locations is required, with emphasis on professional development and measurable outcomes.

Qualifications

• Bachelor's degree in organizational development, Adult Education, or comparable academic preparation.
• At least two years of training experience.
• Minimum three years credit union experience (preferred).
• Minimum three years as a teller or personal banker (preferred).
• Willingness to work flexible hours in multiple locations.
• Adept with multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.

Responsibilities

• Assess training needs through surveys, interviews, and focus groups to meet credit union objectives.
• Conduct and coordinate staff training and cross training for proficiency and sales/service excellence.
• Develop, coordinate, and implement training programs for member service excellence and employee growth.
• Ensure annual training is completed and provide reports to auditors.
• Design learning content and delivery methods to maximize retention and engagement.
• Facilitate web-based training and track courses for all staff annually.
• Maintain and update the employee knowledge base portal to stay current.

Skills

Multimedia training platforms

Training program design

Staff development

Education

Bachelor's degree in organizational development/Adult Education

Tools

Microsoft Office Suite

Job description

Abricu is seeking a Training and Development Specialist to enhance member service and sales culture through robust training programs. You will assess needs, design content, and coordinate cross-training, ensuring ongoing staff development and compliance.

You will facilitate web-based training, update knowledge resources, and support budgeting. Flexibility to travel among locations is required, with emphasis on professional development and measurable outcomes.