Training & Development Lead for Patient Care Teams

Proactive Health; Lehi (UT); On-site; USD 50,000 - 61,000; Full time

Job summary

Proactive Health seeks a Training and Development Specialist to own PCC training, manage two-week onboarding, and deliver ongoing coaching. You'll audit processes, support PCS performance, and maintain LMS resources. This role emphasizes hands-on training, content creation, and collaboration with Team Leads.

The position is based in Lehi, requires in-office Tuesdays and Wednesdays, and focuses full-time on training, quality, and PCC support with a base salary of $55,000 per year.

Qualifications

• Active Sr. PCC in good standing (internal promotion).
• At least 6 months of tenure as a PCC.
• Deliver New Hire training at HQ in Lehi.
• Work in office days - Tuesdays and Wednesdays.
• Demonstrated success training or mentoring new hires and peers.

Responsibilities

• Own and deliver the two-week new hire training program for each PCC cohort using a consistent curriculum, scripts and dialogue.
• Prepare cohorts before day one: schedules, system access requests, LMS enrollment and materials.
• Assess new hire readiness at the end of training and hand off to Team Leads with a summary of strengths and gaps.
• Partner with Team Leads during the first 90 days to reinforce training and track ramp toward RPM and CCM thresholds.
• Run targeted skill-gap workshops for PCCs identified through audits or performance data.
• Provide 1:1 mentoring and side-by-side coaching for low and mid performers.
• Roll out training on new processes, SOPs, compliance updates and system changes to the PCC team.

Skills

Training delivery

Coaching

Mentoring

Learning design

LMS knowledge

RPM/CCM familiarity

Time management

Documentation

Tools

LMS

PX platform

Job description

Proactive Health seeks a Training and Development Specialist to own PCC training, manage two-week onboarding, and deliver ongoing coaching. You'll audit processes, support PCS performance, and maintain LMS resources. This role emphasizes hands-on training, content creation, and collaboration with Team Leads.

The position is based in Lehi, requires in-office Tuesdays and Wednesdays, and focuses full-time on training, quality, and PCC support with a base salary of $55,000 per year.