Training & Development Coordinator - Dayforce

Seattle Housing Authority; Seattle (WA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Public Employees’ Retirement System (P

Generous paid leave and holidays

Part-time remote work option

Professional development

Job summary

The Seattle Housing Authority is seeking a Training & Development Coordinator to join our Continuous Improvement team as we launch the Dayforce HRIS project. You will plan, create, and deliver technical training to staff across the agency, collaborating with project teams, business owners, and SMEs to build confident system navigation and adoption.

The role supports end-user training, documentation, and evaluation of training effectiveness, with an anticipated end date of December 31, 2027 and

Qualifications

• Bachelor’s degree or equivalent plus experience in social/human services.
• Experience delivering training to diverse groups.
• Ability to document and update business processes from a training perspective.

Responsibilities

• Analyze and document HRIS-related changes and training needs.
• Create, deliver, and evaluate training materials and sessions.
• Coordinate training logistics with project teams and SMEs.
• Support staff adoption and ongoing system use across SHA sites.

Skills

Public speaking

Training delivery

Curriculum development

Diverse learners

Process documentation

Education

Bachelor’s degree in education, communications, business, public administration, humanities, or related field

May substitute 4 years of relevant work experience in place of a degree

Tools

Dayforce

Job description

We offer competitive salary, great benefits, and work that matters to our community.

The Organization:

The Seattle Housing Authority (SHA) is a mission-driven leader in affordable housing, headquartered on Elliott Avenue West with sweeping views of Elliott Bay and the Puget Sound. With additional field offices across Seattle, we’re committed to expanding housing opportunities, strengthening communities, and supporting a workplace where people grow and thrive.

The position:

We’re looking for aTraining & Development Coordinator to join our Continuous Improvement team to support the Dayforce implementation project! If you enjoy planning, creating, and delivering technical training, this role is a great fit. You’ll collaborate with the Dayforce project team, Business Owners, and Subject Matter Experts (SMEs) to help staff across the agency learn how to navigate and perform their work in the Dayforce HR Information System (HRIS) launching at the end of 2026. Responsibilities include researching, designing, coordinating, facilitating, and evaluating training programs to support successful system adoption and confident user experience.

This is a project full-time position with an anticipated end date of December 31, 2027.

Primary location:

101 Elliott Ave W, Seattle, WA 98119.

This position works in a mix of settings, including in - office, SHA sites across Seattle, and remote environments.

The ideal candidate will have:

• Bachelor’s degree in education, communications, business, public administration, humanities, or related field
  • May substitute 4 years of relevant work experience in place of a degree
• 4 years of experience in social services, housing, or human services.

Desired Skills and Abilities:

• Skilled in effective public speaking and training techniques.
• Experienced in delivering training to large, diverse groups across all educational levels.
• Proficient in developing training courses with an understanding of adult learners and diverse populations.

• Experienced in developing training content using multiple formats and technologies beyond traditional slide decks and PDFs.
• Experienced in documenting business processes from a training perspective.

What will you do?

• Analyze, document, and update business process workflows impacted by HRIS changes, including those connected to policies, procedures, and internal operations.
• Document both end-user and back-office processes to ensure staff have accurate, accessible guidance.
• Review and update HRIS-related processes and documentation as project requirements evolve.
• Identify training needs through research and collaboration with the Dayforce project team, Business Owners, and SMEs.
• Collaborate closely with the Dayforce project team to stay aligned with system updates and implementation timelines.
• Plan, develop, and deliver training that helps staff confidently navigate and perform their work in the Dayforce HRIS.
• Create clear, engaging training materials and resources that meet the needs of diverse learners.
• Facilitate interactive training sessions, workshops, and system demonstrations to support successful system adoption.
• Help coordinate training logistics, schedules, communication, and materials in partnership with the project team.
• Draft clear guidance and communications that explain system updates, process changes, and workflow impacts.
• Evaluate training effectiveness and refine materials based on feedback and performance trends.
• Provide ongoing support to employees as they learn and adopt the new system.

For additional information on the job, please see the full job description.

Why Should You Apply?

• Our Culture: SHA offers a supportive, energetic workplace where collaboration and growth thrive. Our talented team has helped make us a nationally recognized leader in affordable housing and community development.
• Competitive Salary
• Comprehensive Benefits

• Medical, dental, and vision insurance
• Public Employees’ Retirement System (PERS)
• Generous paid leave and holidays

• Work-Life Balance

• Reasonable hours
• Opportunity for part-time remote work (dependent on the position)

• Professional Development

• On-the-job training and growth opportunities

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Our Commitment to Equity

SHA values your unique background and perspective - we encourage you to apply even if you don’t meet every listed qualification. Learn more in our diversity and application equity statement.