Training Delivery Manager

Charter Communications; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Job summary

Charter Communications, operating under the Spectrum brand, seeks a Training Delivery Manager to shape learning initiatives that drive measurable results. You will work with senior leadership to define curricula, assess performance, and ensure successful adoption of development programs across the organization.

Qualifications include a Bachelor's degree in HRD or Business Admin, 5+ years of training experience, 3+ years in management, 2+ years in project management, and call center experience.

Qualifications

• Bachelor's degree in HRD, Business Admin or related field, or equivalent.
• 5+ years training experience.
• 3+ years management experience and 2+ years project management.

Responsibilities

• Collaborate with senior management to review curriculum and identify training needs.
• Assess team performance and recommend solutions to address gaps and enhance results.
• Oversee the rollout of training and leadership development programs, ensuring successful adoption.
• Define objectives for all training initiatives and measure their effectiveness.
• Provide coaching and development to employees during and after training sessions.
• Coordinate resources, schedules and logistics for seamless training delivery.
• Manage external resources to optimize quality and cost efficiency.
• Stay current with learning strategies and facilitate training sessions as needed.

Skills

Training delivery

Leadership

Project management

Call center experience

Communication skills

Cross-functional collaboration

MS Office / data analysis

Facilitation

Education

Bachelor's degree in HRD, Business Admin or related field

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for a role where you can shape the future of learning and performance at Spectrum? As Training Delivery Manager, you'll play a key role in developing and delivering impactful training initiatives that drive real results. Join Spectrum and influence how teams grow, learn and achieve excellence every day. This is your opportunity to foster lasting improvements across our organization.

How You'll Make an Impact

• Collaborate with senior management to review curriculum and identify new training needs
• Assess team performance and recommend solutions to address gaps and enhance results
• Oversee the rollout of training and leadership development programs, ensuring successful adoption
• Define objectives for all training initiatives and measure their effectiveness
• Provide coaching and development to employees during and after training sessions
• Coordinate resources, schedules and logistics for seamless training delivery
• Manage external resources to optimize quality and cost efficiency
• Stay current with learning strategies and facilitate training sessions as needed

Working Conditions

• Fast paced office environment
• Travel as required

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in Human Resource Development, Business Administration or related field, or equivalent experience

Experience

• 5+ years training experience
• 3+ years management experience
• 2+ years project management experience
• Call Center experience

Skills

• Strong verbal and written communication skills
• Ability to communicate across all levels of the organization
• Professional interaction with the public
• Ability to maintain confidentiality
• Effective under pressure with sound decision-making and problem-solving skills
• Project management skills with ability to manage multiple priorities and meet deadlines
• Proficient with computers, spreadsheets, databases and MS Office applications
• Ability to work independently and lead teams
• Advanced skills in evaluating training impact and knowledge of adult learning principles
• Skills in teambuilding, facilitation and presentation

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.