Training Delivery Manager

Spectrum; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Spectrum is seeking a Manager of Training Delivery to lead the execution and ongoing improvement of training programs that drive performance across Spectrum Business. You will guide teams to ensure they have the skills and knowledge to achieve outstanding results.

You will collaborate with senior management to review curricula, oversee program implementation, and define clear objectives for training initiatives aligned with organizational goals.

Qualifications

• Bachelor's degree required or equivalent experience.
• Experience leading training initiatives across teams.
• Proven ability to align training with business goals.

Responsibilities

• Lead execution and continuous improvement of training programs across the organization.
• Oversee implementation of training and leadership development programs and support managers.
• Define objectives for training initiatives to align with goals.
• Evaluate trainee performance and provide coaching to maximize results.
• Measure program effectiveness and iterate for improvement.
• Coordinate with peers to manage shared responsibilities and ensure high-quality delivery.
• Develop plans, schedules, and logistics for training initiatives, including external resources.
• Stay informed on modern learning strategies and delivery methods.

Skills

Verbal communication

Written communication

Leadership

Decision making

Multi-project management

Confidentiality

Facilitation

Adult learning

MS Office

Organization

Education

Bachelor's degree in HR development or Business Administration or related field

Tools

MS Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at guiding teams to reach their full potential through impactful training? As a Manager of Training Delivery atSpectrum Business, you will lead the execution and continuous improvement of training programs that drive performance across the organization. Your leadership willensureour teams are equipped with the skills and knowledge to achieve outstanding results.

HowYou’llMake an Impact

• Collaborate with senior management to review curricula,identifytrainingneedsand recommend strategies to enhance performance
• Oversee the successful implementation ofSpectrum Business's training and leadership development programs by supporting managers and teams
• Define clear business and performanceobjectivesfor training initiatives to align with organizational goals
• Evaluate student performance during and after training, offering coaching and development to maximize results
• Measure and assess the effectiveness of training programs to ensure they achieve desired outcomes
• Coordinate with peer training managers to manage shared responsibilities andmaintainhigh-quality delivery
• Develop implementation plans,schedulesandlogisticsfor training initiatives, managing external resources as necessary for quality and cost efficiency
• Stay informed on current learning strategies, deliverymethodsand best practices to enhanceSpectrum Business's training approach

Working Conditions

• Work in a fast-paced office environment with travel asrequired

WhatYou’llBring toSpectrum Business

Required Qualifications

Education

• Bachelor's degree in human resource development, Business Administration or a related field, or equivalent experience

Experience

• 5+ years of training experience
• 3+ years of management experience
• 2+ years of project management experience
• Experience working in a call center environment

Skills

• Strong verbal and written communication skills with the ability to interact across all levels of the organization
• Proven ability tomaintainconfidentiality and handle sensitive information professionally
• Capacity to make sound decisions and solve problems under pressure
• Demonstrated skill in managing multiple projects to meet deadlines
• Proficiencywith computers and software applications including MS
• Office,spreadsheetand database applications
• Effective prioritization, organization,judgmentand initiative
• Ability to work independently and lead others
• Advanced skills in evaluating training impact, teambuilding, relationship building, facilitation and presentation
• Solid understanding of adult learning principles and facilitation technique

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond their connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.