Training Delivery Lead, Enterprise Implementations

Cardinal Health, Inc.; Olympia (WA); Remote; USD 89.000 - 127.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Zusammenfassung

Cardinal Health is seeking a Manager, Professional Training Services for WaveMark Solutions. This role leads the training workstream across customer implementations and enterprise deployments, acting as the primary training partner to ensure readiness, change management, and end-user competency.

Collaboration spans Project Management, Customer Success, and Product Management to craft scalable training strategies and oversee third-party resources.

Qualifikationen

• Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or related field, or equivalent experience preferred.
• 8+ years of experience, preferred.
• Experience leading customer training, implementation, onboarding, or change management initiatives preferred.
• Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously preferred.
• Strong facilitation, presentation, and stakeholder management skills preferred.
• Experience delivering both onsite and virtual instructor-led training programs preferred.
• Strong problem-solving, organization, and communication skills preferred.
• Proven ability to collaborate effectively across cross-functional teams and customer organizations preferred.
• Experience supporting enterprise or multi-site technology implementations preferred.
• Healthcare technology, healthcare operations, or clinical workflow experience preferred.
• Knowledge of adult learning principles, instructional design methodologies, and learning technologies preferred.
• Experience managing external vendors, contractors, or third-party training resources preferred.
• Experience supporting organizational change management and user adoption initiatives preferred.
• Ability to travel 75% to customer sites (hospitals and healthcare systems).
• Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

Aufgaben

• Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.
• Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.
• Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to WaveMark training standards, implementation requirements, and customer expectations.
• Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.
• Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.
• Support customer change management activities by preparing end users for new workflows, processes, and technology adoption.
• Manage and execute end-to-end customer onboarding and training programs, including onsite instruction, hands-on learning experiences, and virtual instructor-led training (vILT).
• Develop and implement training approaches that drive employee readiness, user adoption, and operational success.
• Ensure training activities are executed consistently across customer sites and deployment locations.

Kenntnisse

Training leadership

Stakeholder management

Project management

Facilitation

Communication

Onsite & virtual training delivery

Problem solving

Cross-functional collaboration

Healthcare technology knowledge

Adult learning principles

Ausbildung

Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or related field

Jobbeschreibung

Cardinal Health is seeking a Manager, Professional Training Services for WaveMark Solutions. This role leads the training workstream across customer implementations and enterprise deployments, acting as the primary training partner to ensure readiness, change management, and end-user competency.

Collaboration spans Project Management, Customer Success, and Product Management to craft scalable training strategies and oversee third-party resources.