Training Coordinator

Stringfellow Management Group, Inc.; Forest Hill (MD); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading company provides full-service management to trade associations and is seeking a full-time Training Coordinator to support internal operations. The role involves coordinating training initiatives, managing logistics, and providing exceptional support for facilitators and participants. With a focus on professional development, candidates should have strong organizational and communication skills, alongside a Bachelor’s degree and relevant experience.

Benefits

Paid vacation and sick days

Health insurance

Dental and vision insurance

Retirement plan match

Professional development support

Qualifications

• 3+ years of customer service and administrative work preferred.
• High proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Familiarity with CRM platforms is a plus.

Responsibilities

• Support the Director of International Training in all training-related inquiries.
• Manage training registrations and logistics.
• Oversee documentation and administration of training materials.

Skills

Organizational skills

Time management

Communication

Customer service

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Office Suite

CRM platforms

Job description

Our company provides full-service management to trade and professional associations as well as specialized services including non-profit financial management and event coordination. We are seeking a full-time Training Coordinator to support the internal operations of one of our trade associations. This position works closely with the Director of International Training (DIT) to ensure the seamless coordination and delivery of all training initiatives, effective documentation, and exceptional support for participants and facilitators.

PrimaryResponsibilities:

Training Program Operations

• Support the DIT in all training-related inquiries via phone and email.
• Assist with the Results at Hand (RAH) app, including class setup, attendance monitoring, and sending notifications.
• Manage training registrations, including processing orders, communicating with students, distributing class materials, and scheduling logistics.
• Coordinate registration processes, payments, cancellations, and transfers.
• Distribute student and facilitator information, manage digital training materials, and monitor app activity.
• Coordinate with facilitators and chapters to ensure all training support needs are met.
• Support the DIT with CFITrainer test pin and survey processes for all tested classes.
• Maintain the Team SharePoint and Team Up calendar for training coordination.
• Update and maintain training-related content on the firearson.com website to ensure accurate and timely course information.
• Support the DIT in preparation for regional training events.

Program Logistics and Certification Support

• Oversee logistics for specific certification programs, including application tracking, roster management, skill assessments, certifications, and invoicing.

Documentation and Administration

• Manage the documentation of evaluations and file all training materials in SharePoint.

Event Support

• Provide support to the DIT during the annual International Training Conference (ITC).

Requirements:

Education & Experience – Bachelor’s degree preferred. 3+ years of customer service and administrative work preferred.

Skills, Knowledge & Abilities:

• High proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Familiarity with CRM platforms is a plus.
• Excellent organizational and time management skills.
• Strong communication and customer service abilities.
• Positive, collaborative team-player attitude.
• Must be able to lift up to 25 pounds and ability to stand for 8-15 hours/day when attending conferences.

Travel– attend annual client conference (8 days).

Job Location– This is a full-time, non-exempt position at our administration office in Forest Hill, MD. The location of this position would be a combination of in-office and remote.

About the Company:

Stringfellow Management Group (SMG) is a growing, progressive, employee-centric organization advancing the missions of more than twenty client associations. SMG is dedicated to the professional development and growth of all its employees. As an equal opportunity employer, SMG is committed to creating a work environment where every individual is valued and feels empowered to bring their full, authentic self to work. Candidates of all backgrounds are encouraged to apply; SMG knows that our differences fuel excellence and creativity.

Our Core Values:

• Growth-Oriented: mentorship; professional development; SMG growth.
• Emotional Intelligence: empathy; effective communication/social skills; self-awareness; self-regulation; motivation.
• Reliability.
• Innovative: encourages creativity – looking to the future.
• Collaborative: team-oriented.
• Adaptable.
• Solutions-oriented.

Benefits:

Benefits include paid vacation and sick days, paid Volunteer Day, health insurance (employer pays the majority of premium for individual coverage), dental insurance, vision insurance, life insurance, retirement plan match, additional voluntary benefits, Employee Assistance Program, and professional development support.

Applying for this position:

Please provide a cover letter when applying for this position.

No phone inquiries will be accepted.