Lead Server Support Center (SSC) Technician - Systems Administrator

EPS Corporation; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

EPS Corporation seeks a Lead SSC Technician – Systems Administrator to oversee the Server Support Center operations and coordinate task orders in a DoD‑aligned environment. You will install, configure, and maintain critical servers within VMware environments, ensuring readiness and uptime.

Qualified candidates bring senior server support experience, strong AD/Windows Server knowledge, ITIL practices, and DoD 8140/8570 related credentials.

Qualifications

• Senior-level server support experience in government and intel networks.
• Strong knowledge of Active Directory, Windows Server, VMware and vSphere.
• Familiarity with DoD policies, ITIL practices and DoD 8140/8570 baseline certs.

Responsibilities

• Provide operational support to the SSC, oversee task orders, weekly reporting, and policy adherence.
• Install, configure, administer, and maintain mission-critical servers within VMware environments.
• Monitor performance, manage resources, troubleshoot issues, and ensure continuous availability.
• Perform patch management, STIG compliance, backups, and disaster recovery validation.
• Manage user accounts, access controls, and coordinate with CSL for audits and incidents.
• Document maintenance and changes per change/configuration control processes.

Skills

Server administration

Active Directory

Microsoft Server 2008+

ITIL

Security+ CE

Education

Bachelor's degree in IT-related field

Minimum 6 years relevant experience

Tools

VMware vSphere

Job description

EPS Corporation is looking for a Lead Server Support Center (SSC) Technician – Systems Administrator to Lead for the Server Support Center (SSC), providing direct oversight of all SSC task order operations.

Responsibilities

Provide operational support to the Server Support Center (SSC), including task order oversight, weekly reporting, and adherence to Air Force and DoD policies. Install, configure, administer, and maintain mission‑critical servers (Unclassified–Top Secret) within VMware environments. Monitor system performance, manage resources, optimize efficiency, and troubleshoot hardware/software issues to ensure continuous availability and operational readiness.

Perform patch management (IAVA/IAVB/TCNO), STIG compliance, Automated Service Interruptions (ASI), routine and emergency maintenance, and full backup/disaster recovery validation. Manage user accounts and access controls, enforce cybersecurity policies, review audit logs, and coordinate with the Cyber Security Liaison (CSL) for audits and incident resolution. Document all maintenance, testing, security actions, and configuration changes in accordance with established change management and configuration control processes.

Experience

Senior‑level experience in server support and systems administration. Experience supporting system administration duties on Government and Intel networks such as NIPRNet, SIPRNet, JWICS, NSANet, and Tier 1 networks. Experience in installation, support, and maintenance of computer systems and servers. Experience scheduling and responding to service outages and diagnosing software and hardware failures to resolution. Proficiency in Microsoft Active Directory, Microsoft Server 2008 or higher, VMWare 5.1 or higher, and vSphere Administration. Experience with ITIL best practices. Experience with backup and disaster recovery operations.

Education

Bachelor's Degree in IT‑related field, OR minimum 6 years of relevant experience.

Certifications

DoD 8140 (or 8570.01‑M) approved and registered IAT Level II baseline certification (Security+ CE preferred). Preferred – Cisco Certified Network Associate (CCNA) and/or Cisco Certified Network Professional (CCNP). Proficiency in Microsoft Active Directory; Microsoft Server 2008, or higher; proficiency in VMWare 5.1 or higher and vSphere Administration.