Training Center Guest Services Specialist

CAE Simuflite; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Day One Medical benefits

401(k) with company match

Flexible schedules

Paid holidays

Job summary

CAE Simuflite is seeking a Customer Services Representative to be the primary contact for clients attending training programs at our Las Vegas Training Center. The role emphasizes professional communication, coordination, and end-to-end administrative support before, during, and after training events.

You will collaborate with Sales, Instructor Pilots, Fleet Planning, and Training Center Operations to ensure a high-quality client experience.

Qualifications

• Minimum 2 years of professional work experience in customer-facing roles.
• Experience interacting with customers through multiple channels (in person, phone, email).
• Proficiency with Microsoft Office applications and collaboration tools.

Responsibilities

• Serve as the primary contact for customer inquiries in person, by phone, and email.
• Coordinate and collect required client documentation before arrival.
• Assist clients with questions related to training schedules and materials.
• Greet clients at check-in and provide onboarding materials.
• Support client training events and service requests throughout.
• Coordinate meetings and manage schedules using Outlook and other tools.
• Facilitate communication between clients and internal departments to resolve issues.
• Assist with troubleshooting and provide training materials as needed.
• Ensure classrooms are prepared and stocked with materials.
• Provide hospitality items and accommodations as required.
• Support executive-level clients and stakeholders attending training programs.
• Perform fingerprinting and TSA authorizations as applicable.
• Maintain confidentiality of sensitive client information.
• Support front-of-house and back-of-house operations.

Skills

Customer service

Communication

Multichannel support

Attention to detail

Organization

Scheduling

Education

High school diploma

Associate degree

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Teams

Job description

CAE Simuflite is seeking a Customer Services Representative to be the primary contact for clients attending training programs at our Las Vegas Training Center. The role emphasizes professional communication, coordination, and end-to-end administrative support before, during, and after training events.

You will collaborate with Sales, Instructor Pilots, Fleet Planning, and Training Center Operations to ensure a high-quality client experience.