Aircraft Services Lead & Customer Experience Coordinator

AIR CANADA; Las Vegas (NV); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Pension plan

Employee share ownership plan

Profit sharing plan

Health, dental, and life insurance

Shine recognition program

Travel privileges

Job summary

Air Canada in Las Vegas, NV is seeking a dedicated Customer Experience Specialist to support daily operations and coordinate Aircraft Services as needed. The role requires coordinating shifts, training staff, and ensuring cross-unit communication to maintain high service levels.

The position is permanent and on-site, with a focus on safety, punctuality, and meeting US CBP requirements for airport passes. Eligible candidates will enjoy comprehensive benefits and travel privileges as part of Air

Qualifications

• Ability to lift loads up to 32 kg (70 lbs).
• Ability to stand or sit for extended periods.
• Tact, judgment, and initiative in fast-paced environments.
• Clear, pleasant communication and teamwork.
• Ability to work under pressure almost autonomously.
• After training, use ticketing and baggage tracing systems.
• Adhere to uniform and dress code guidelines.
• Meet Air Canada medical standards as part of a medical exam.
• US CBP requirements for customs seal and airport pass.
• Punctuality and reliability to support the team.

Responsibilities

• Perform all duties of a Customer Experience Specialist and act as Aircraft Services Coordinator when assigned.
• Support daily operations and ensure compliance with procedures.
• Allocate staff, assign shifts, manage overtime and days off.
• Organize lunch/break schedules per collective agreements.
• Organize on-the-job training and lead formal sessions.
• Ensure team competence in Aircraft Services coordination.
• Coordinate with ground personnel, Catering, authorities.
• Assist VIP or dissatisfied customers and ensure cross-department communication.
• Supervise Contract Services and write reports.
• Investigate safety and security incidents and write corrective actions.
• Maintain adequate supplies and contribute to planning and data sharing.

Skills

Lifting 32 kg (70 lbs)

Stamina to stand or sit long hours

Clear communication

Under pressure performance

Autonomous work after training

Training on systems

Uniform compliance

Punctuality and reliability

Tools

Ticketing systems

Automated reservation systems

Baggage tracing systems

Job description

Air Canada in Las Vegas, NV is seeking a dedicated Customer Experience Specialist to support daily operations and coordinate Aircraft Services as needed. The role requires coordinating shifts, training staff, and ensuring cross-unit communication to maintain high service levels.

The position is permanent and on-site, with a focus on safety, punctuality, and meeting US CBP requirements for airport passes. Eligible candidates will enjoy comprehensive benefits and travel privileges as part of Air