Engagement Manager

Xcel Energy Services Inc; Minneapolis (MN); On-site; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

401(k) plan

Pension

Paid time off

Job summary

Xcel Energy Services Inc. is seeking an Engagement Manager to lead the design, deployment, and care of the One Xcel Energy Way Operating System within assigned business areas. You will coach teams to analyze, define, and implement technical and process solutions.

Responsibilities include standardizing work, driving continuous improvement, and reporting progress to executive leadership. A strong cross-functional leader with change-management experience is essential.

Qualifications

• Bachelor's degree in business, engineering, IT or related field; equivalent experience.
• 8+ years of related business/industry experience.
• Experience facilitating or consulting on improvement and transformation initiatives.
• Change management or program/project management experience.
• Ability to communicate with all levels, including executives, via presentations and coaching.
• Ability to lead and influence others in diverse teams.
• Familiarity with core business processes and industry trends.

Responsibilities

• Lead deployment and maintenance of the Management Requirements and 4 Plays.
• Drive use of rally rooms and operating boards to standardize work.
• Apply PDCA/A3 to drive continuous improvement.
• Provide process expertise through coaching and facilitation.
• Serve as liaison between business leadership, shared services, and One Way office.
• Communicate and report on improvement status.
• Build collaborative relationships across front line to senior leadership.
• Lead continuous improvement projects delivering substantial gains.
• Support process metrics and accountability using CI tools.
• Manage project budgets, forecasting, actuals, and savings.

Skills

Leadership

Communication

Facilitation

Change management

Project management

Continuous improvement

Education

Bachelor's degree in business, engineering, IT

MBA or related certification (preferred)

Tools

Rally rooms

Operating boards

PDCA/A3

Job description

Engagement Manager Position Summary

Key enterprise position leading the development, deployment, and maintenance of the One Xcel Energy Way Operating System within assigned business area and support functions. Responsible for coaching others through analyzing, defining, and implementing technical and process solutions.

Essential Responsibilities

• Lead the deployment and maintenance of the Management Requirements and 4 Plays: Visualization, Performance Reviews, Problem-Solving, and Standardization.
• Drive the use of rally rooms and operating boards to standardize work.
• Utilize PDCA/A3 to drive continuous improvement based on business area goals cascaded down through the organization.
• Responsible for providing process expertise and analysis on issues through coaching and facilitation of teams.
• Act as a key liaison between the business area leadership, shared services, and One Way office.
• Communicate and report out on the status of business area improvements.
• Establish effective, collaborative working relationships with front line through senior leadership to maximize project efficiency, responsiveness, and resource allocation.
• Lead business area continuous improvement projects utilizing continuous improvement methodology to deliver substantial improvements in identified areas.
• Support process level metrics and influence accountability across process streams by supporting use of tools such as rally rooms, continuous improvement projects.
• Provide financial management of projects including budgeting, forecasting, actuals tracking, and savings implications.

Minimum Requirements

• Bachelor's degree in business, engineering, information technology, related field, or equivalent combination of education and experience.
• At least 8 years related business/industry experience.
• Experience facilitating or consulting on improvement and transformation initiatives.
• Change management or program/project management experience.
• Must build relationships and communicate effectively with all levels of the organization including executive level leadership, through presentations, coaching, and facilitation of teams.
• Ability to effectively communicate to a variety of audiences and analyze ambiguous/ complex business scenarios.
• Demonstrated ability to lead and influence others.
• Ability to adapt to change quickly and work within a diverse, cross-functional team environment.
• Able to handle complex issues and conflict with a calm demeanor and use facts to support decision-making.
• Knowledge of core business processes/industry trends with ability to interpret and react to ongoing changes.

Preferred Requirements

• Gas and/or Electric Utility Industry experience.
• MBA, Industrial Engineering, or other related certification.
• Business process management skillset including Six Sigma/Continuous Improvement Toolsets, and data management skillsets.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-Bargaining

The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

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You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.