Training and Development Specialist Intern

Consumers Credit Union; Kalamazoo (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Consumers Credit Union is seeking a Training & Development Intern to support employee learning initiatives at our Kalamazoo office. You will assist with LMS administration, content development, and instructional design, gaining hands-on experience with learning technologies.

You will collaborate with subject matter experts on a summer project, create engaging learning resources for in-person and online formats, and help deliver training that supports employee growth and success.

Qualifications

• Pursuing college-level studies in Learning & Development, instructional design, or related field.
• Interest in learning technologies, instructional design, or employee training.
• Ability to learn new software systems and digital tools quickly.

Responsibilities

• Assist with LMS implementation and rollout.
• Support transition between current and new LMS platforms.
• Migrate, organize, review, and validate learning content and materials.
• Test courses and LMS functions from admin and learner perspectives.
• Review learner records and training data for accuracy.
• Create job aids, guides, FAQs, and resources.
• Help develop instructor-led, virtual, and e-learning training materials.
• Build engaging digital learning experiences and assessments.
• Collaborate with team and subject matter experts to develop solutions.
• Contribute to a summer project focused on a business topic with recommendations.

Skills

Communication Excellence

Technical Proficiency

Creativity and Innovation

Detail‑Oriented Efficiency

Critical Thinking

Growth‑Oriented Mindset

Relationship Building

Education

College junior or equivalent

Tools

LMS platforms

Content authoring tools

Job description

Training & Development Intern

Consumers Credit Union is looking to hire a passionate Training & Development Intern. As a Training & Development Intern, you will support employee learning and development initiatives at our corporate office in Kalamazoo. You will gain hands-on experience with learning technologies, content development, instructional design, and Learning Management System (LMS) administration while helping create engaging learning experiences that support employee growth and success.

What you will do:

• Assist with the implementation and rollout of the organization's new Learning Management System (LMS).
• Learn to navigate both the current and new LMS platforms to support the transition between systems.
• Assist with migrating, organizing, reviewing, and validating learning content and training materials.
• Test courses and LMS functionality from both the administrator and learner perspectives to ensure a positive user experience.
• Review learner records, course assignments, completion data, and training reports to ensure accuracy and consistency.
• Create job aids, guides, FAQs, and other resources to help employees successfully utilize learning tools and systems.
• Assist with the development and maintenance of instructor‑led, virtual, and e‑learning training materials.
• Build engaging digital learning experiences, including activities, knowledge checks, assessments, and interactive content.
• Evaluate existing training content and identify opportunities for improvement in accuracy, usability, and learner engagement.
• Collaborate with Training & Development team members and subject matter experts to gather information and develop learning solutions.
• Contribute to a summer project focused on a designated business topic, conducting research, analyzing findings, and developing recommendations to support business objectives.
• Assist in other areas and special projects as assigned by your supervisor.

What you will bring to the table:

• College junior or equivalent
• Interest in Learning & Development, instructional design, learning technology, organizational development, or employee training.
• Technical Proficiency – Ability to learn and navigate new software systems, platforms, and digital tools.
• Communication Excellence – Strong verbal and written communication skills with the ability to clearly present information.
• Creativity and Innovation – Interest in developing engaging learning experiences and exploring new ideas.
• Detail‑Oriented Efficiency – Ability to manage multiple priorities while maintaining accuracy and organization.
• Critical Thinking – Ability to analyze information, solve problems, and identify opportunities for improvement.
• Growth‑Oriented Mindset – Initiative, curiosity, and a willingness to learn, experiment, and apply feedback.
• Relationship Building – Ability to collaborate effectively with team members, subject matter experts, and employees across the organization.

What you will gain:

• Gain hands‑on experience through a meaningful summer project and present your work to organizational leadership at the conclusion of the internship.
• Networking opportunities with professionals and other interns
• Job shadowing experience outside of your department
• College credit eligibility
• Hands‑on industry training
• Mentorship from experienced team members
• Volunteering Opportunities

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.