Member Service Representative Intern

Consumers Credit Union; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Consumers Credit Union in Grand Rapids is seeking a motivated Member Service Representative Intern to support member service and sales initiatives at our Grand Rapids offices. The role involves assisting members with basic financial questions, opening new accounts, and handling loans under supervision.

As an MSR Intern you will learn product knowledge, develop professional presence, and demonstrate strong problem-solving and empathy to address member needs.

Qualifications

• College junior or equivalent is required.
• Professional presence and composed demeanor to build member confidence.
• Excellent listening skills and genuine empathy to address concerns.
• Ability to solve problems in a timely manner and diffuse difficult interactions.
• Comprehensive understanding of business services, accounts, and transactions.

Responsibilities

• Learn about individual sales goals.
• Assist with credit union products and services.
• Identify potential referral opportunities under supervision.
• Maintain a positive attitude, provide good service and follow up to members and co-workers with guidance.
• Respond to basic member communications and inquiries in a timely manner, with supervisor support when needed.
• Learn techniques for handling difficult member situations and resolving basic member concerns.
• Shadow and assist with opening new accounts for members.
• Observe IRA account processes and transactions.
• Learn to demonstrate Online Banking and Bill Payer features to members.
• Assist with Debit cards, payroll direct deposit, and disbursement requests under supervision.
• Support the loan application process by gathering documentation and learning about loan requirements.
• Observe the loan approval process and documentation procedures.
• Learn to use the Customer Relationship Management system for basic documentation and follow-up activities.
• Develop basic knowledge of business services, accounts, and transactions.
• Observe the process of establishing business account relationships.
• Develop decision-making skills by observing and participating in guided membership interactions.

Skills

Professional Presence

Member Focus

Problem-Solving

Financial Knowledge

Results Orientation

Technical Proficiency

Education

College junior or equivalent

Job description

Member Service Representative Intern

Consumers Credit Union is looking to hire a passionate Member Service Representative Intern. As an MSR Intern, you will provide superior member service and sales to enhance membership and exceed member expectations at our Grand Rapids offices. You will assist members with basic financial questions and concerns and open new accounts and handle loans.

Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.

What you will do:

• Learn about individual sales goals.
• Assist with credit union products and services.
• Identify potential referral opportunities under supervision.
• Maintain a positive attitude, provide good service and follow up to members and co-workers with guidance.
• Respond to basic member communications and inquiries in a timely manner, with supervisor support when needed.
• Learn techniques for handling difficult member situations and resolving basic member concerns.
• Shadow and assist with opening new accounts for members.
• Observe IRA account processes and transactions.
• Learn to demonstrate Online Banking and Bill Payer features to members.
• Assist with Debit cards, payroll direct deposit, and disbursement requests under supervision.
• Support the loan application process by gathering documentation and learning about loan requirements.
• Observe the loan approval process and documentation procedures.
• Learn to use the Customer Relationship Management system for basic documentation and follow-up activities.
• Develop basic knowledge of business services, accounts, and transactions.
• Observe the process of establishing business account relationships.
• Develop decision-making skills by observing and participating in guided membership interactions.

What you will bring to the table:

• College junior or equivalent
• Professional Presence – a polished appearance and composed demeanor that builds member confidence
• Member Focused Approach – Exceptional listening skills and genuine empathy to understand and address concerns.
• Problem-Solving Skills - Ability to solve problems in a timely manner and diffuse difficult member interactions.
• Financial Knowledge – Comprehensive understanding of business services, accounts, and transactions.
• Results Orientation – Track record of goal achievement
• Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications.

What you will gain:

• Hands-on experience through a meaningful summer project and present your work to organizational leadership at the conclusion of the internship
• Networking opportunities with professionals and other interns
• Job shadowing experience outside of your department
• College credit eligibility
• Hands-on industry training
• Mentorship from experienced team members
• Volunteering Opportunities

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.