Training and Development Specialist

memorialhermann; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Memorial Hermann is seeking a Training & Development Specialist to support the design, delivery, and ongoing enhancement of employee learning programs across the Organizational Development and Learning department and Memorial Hermann University, including culture and leadership initiatives.

In this role you’ll facilitate instructor-led trainings, coordinate logistics, and partner with leaders and subject matter experts to identify training needs and improve performance.

Qualifications

• Bachelor's Degree preferred, or 5+ years of equivalent work experience.
• A minimum of 2 years' experience coordinating and delivering employee development programs.
• Excellent presentation skills to convey complex blends of business and technical matters.
• Open to commuting between sites with mileage reimbursement.
• Hands-on experience with Learning Management Systems (Cornerstone OnDemand or other).
• Ability to manage multiple tasks and priorities.
• Healthcare experience is a plus.

Responsibilities

• Facilitate training to various audiences, ensuring engagement and positive training outcomes.
• Prepare training locations with tools, equipment, materials and resources needed (catering orders) to effectively teach a course.
• Assist in assessing training needs via surveys, interviews with employees, or consultations with managers or instructors.
• Collaborate with Training Specialists, Instructional Designers, and stakeholders across the Health System to identify knowledge gaps and opportunities to enhance performance through additional training interventions.
• Assist in the design and creation of training content and materials, including guides, manuals, job aids, etc.
• Work with Instructional Designer, Subject Matter Expert, and leaders to develop content and programs.

Skills

DDI Facilitator

Facilitation skills

Training logistics

LMS Cornerstone

Content development

Communication & collaboration

Education

Bachelor’s Degree or equivalent

Tools

Cornerstone OnDemand

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for researching materials and methods, developing training programs, updating or modifying existing courses, establishing a curriculum, overseeing employee instruction and various administrative duties, such as scheduling classes and organizing enrollment. This role will regularly facilitate training in various modalities (virtual, in-person, etc.) offered through the Organizational Development and Learning department (OD&L) as well other programs offered through Memorial Hermann University - including New Employee Orientation (Culture Day), New Leader Orientation (JumpStart), Leadership Development curriculums (LEAD program), Consumer Experience (The MH Experience), technical trainings and other educational programs. This position reports to the Director of OD&L.

The Training & Development Specialist supports the development and delivery of engaging learning experiences for employees across all levels of the organization. In this role, you will facilitate instructor-led training, coordinate training logistics and resources, and partner with leaders, subject matter experts, and learning team members to identify training needs and performance gaps. You will also assist with developing and updating training materials, job aids, and online learning content; manage attendance, evaluations, and feedback through the Learning Management System (LMS); and help evaluate the effectiveness of training programs. This role is ideal for someone who enjoys facilitating, working collaboratively, managing multiple priorities, and creating positive learning experiences that support employee growth and performance.

Job Description

Desired Skill Set

• DDI (Development Dimensions International) Certified Facilitator strongly preferred, with experience facilitating DDI training courses
• Strong facilitation and presentation skills, with experience delivering employee development programs to frontline employees through leadership
• Experience coordinating training programs and managing training logistics, resources, and multiple priorities
• Hands-on experience with Learning Management Systems (LMS), preferably Cornerstone OnDemand
• Experience with training needs assessment, content development, and evaluation, including training materials, job aids, and online learning content
• Strong communication, collaboration, organization, and problem-solving skills, with the ability to partner effectively across all levels of the organization; healthcare experience is a plus

MINIMUM QUALIFICATIONS

• Education: Bachelor's Degree preferred, or 5+ years of equivalent work experience
• Licenses/Certifications: N/A

Experience / Knowledge / Skills:

• A minimum of 2 years' experience, coordinating and delivering employee development programs for all levels of employees
• Excellent presentation skills to clearly convey complex blends of business and technical matters to a range of audiences, to articulate points clearly and concisely
• Open to commuting between sites as needed (with mileage reimbursement)
• Hands-on experience with Learning Management Systems (Cornerstone OnDemand or other)
• Must be able to handle multiple tasks simultaneously and set priorities
• Strong attention to detail and problem resolution skills
• Ability to function effectively in a highly collaborative team environment
• Capability to interact with individuals at all levels within an organization.
• Experience in a healthcare environment a plus

PRINCIPAL ACCOUNTABILITIES

• Facilitate (solo or co-facilitation) training to various audiences (frontline employees to leadership) ensuring engagement and positive training outcomes.
• Prepare training locations by ensuring instructors have all of the tools, technical equipment, materials and resources needed (catering orders) to effectively teach a course
• Assist in assessing training needs through surveys, interviews with employees, or consultations with managers or instructors
• Collaborate with Training Specialists and Instructional Designers, as well as various stakeholders across the Health System to conduct needs analysis to identify knowledge gaps and opportunities to enhance performance through additional training interventions.
• Assist in the design and creation of training content and materials, including guides, manuals, job aids, etc.
• Work with Instructional Designer, Subject Matter Expert, and/or leaders to develop